[Remote] Healthcare Service Representative I – Patient Access Center – Kelsey Seybold Clinic – Remote

Note: The job is a remote job and is open to candidates in USA. Kelsey-Seybold Clinic is part of the Optum family of businesses and is recognized for delivering coordinated and accountable care. The Healthcare Services Representative will be responsible for scheduling appointments, confirming them, and providing comprehensive service to facilitate resolutions for caller requests.

Responsibilities

• Scheduling appointments in a prompt and courteous manner utilizing a PC
• Confirming appointments and handling cancellations in a timely, efficient and courteous manner
• Problem solving for patients utilizing identified resources
• Providing comprehensive service to facilitate a resolution for any caller request
• Acquiring and maintaining computer skills to effectively utilize applicable software

Skills

• High School diploma or GED from an accredited program
• 1+ years of experience in a high-volume contact center OR 1+ years of customer service experience
• Proven excellent customer service and telephone etiquette skills
• Proven critical thinking skills
• Proven ability to fluently speak, write and understand the English language
• 2+ years contact center or customer service experience with PC experience and knowledge of MS Word and Excel
• Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity plans
• Proven ability to exercise good judgment in a high-volume contact center while maintaining a professional attitude
• All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

Company Overview

Company H1B Sponsorship