Cova Pay Administrator
Cova Software is committed to revolutionizing the digital payment experience for cannabis retailers. As the Cova Pay Administrator, you will facilitate the application process for clients, ensuring accurate and efficient completion to secure payment processing approval while communicating directly with clients and managing documentation.
Responsibilities
- Assist clients with completing the Cova Pay application process
- Communicate directly with clients to gather required documentation
- Convert client documents to PDFs, rename as needed, and upload to SharePoint
- Fill out DocuSign applications for clients and obtain required signature
- Submit full application package to partners' underwriting team
- Inform clients of approval or decline status
- Following client’s approval, assist in onboarding, including ordering hardware terminals and providing remote installation support, as needed
- Regular check-ins with stakeholders to ensure smooth progress and collaboration
Skills
- 1-3 years of professional experience, preferably in the financial industry
- Bachelor's degree in finance, Business Administration, or a related field, considered an asset
- Strong operational skills and ability to multitask effectively in a fast-paced environment
- Excellent written and verbal communication skills
- Proficient in document management tools (DocuSign, Adobe, M365, SharePoint)
- Advanced skills in Microsoft Excel
- Comfortable liaising with clients and payment partners to support in advancing applications
- Familiarity with Salesforce and project management software
Benefits
- Comprehensive benefits package for you and your entire family.
- Flexible hybrid working environment and generous vacation and sick time policies
- Maternity, adoption, and paternity leave salary top ups as well as ten “New Baby Days” for all parents welcoming a new child into their life.
- “Cultural Day” off annually to celebrate a day of religious or cultural significance.
- Up to 6 days of paid time off annually for volunteering or personal learning.
- Seven-week sabbatical after every seven years of employment!
Company Overview