[Remote] Client Success Manager
Note: The job is a remote job and is open to candidates in USA. 360 Privacy is a company focused on providing high-quality client experiences. They are seeking a Client Success Manager to support Account Managers in ensuring clients receive proactive support and effective service delivery.
Responsibilities
- Help Account Managers by ensuring timely responses and follow-through on client requests and issues. Support account teams by managing inbound client needs and helping maintain service continuity
- Support onboarding, renewals, and ongoing account activities by coordinating tasks, tracking deliverables, creating decks, doing research, and ensuring processes are followed consistently across accounts
- Assist with client communications including updates, follow-ups, and documentation. Ensure clients feel informed and supported
- Surface client feedback, risks, and trends to Account Managers and Senior Account Managers. Help escalate issues appropriately and track resolution through completion
- Work closely with Account Managers, Senior Account Managers, and cross-functional teams to support client outcomes and ensure smooth service delivery
- Help Account Managers accurate account notes, client health indicators, and activity tracking in CRM systems. Provide insights and support reporting needs for account planning and reviews
Skills
- 1 to 2 years of experience in a Client Success Manager role or a related client-facing position
- Strong communication and relationship-building skills
- Highly organized with excellent attention to detail and follow-through
- Comfortable working collaboratively in a remote environment
- Interest in privacy, security, or intelligence-related services
- Experience working with CRM tools or client reporting systems
Company Overview