IT Support Technician Associate
Gundersen Health System is a mission-driven organization that inspires the best life through relentless caring, learning, and innovating. They are seeking an IT Support Technician Associate to provide first level support for IT systems, hardware, mobile devices, and software across the organization, ensuring excellent customer service and seamless IT operations.
Responsibilities
- Deliver empathetic, clear, and timely communication to end-users
- Assist end-users with basic troubleshooting steps and educate them on best practices for IT security and software usage
- Utilize downtime between phone calls to assist end users on self-service queue
- Provide remote support for hardware, software, and network related issues
- Handle user authentication issues, password resets, and access permissions
- Maintain accurate documentation of incidents, solutions
- Utilize documentation and procedures to solve technical problems
- Report issues to IT teams and departments to resolve issues efficiently
- Other duties as assigned
Skills
- Associate degree required or equivalent years of experience and education
- Valid Driver's License (DL)
- Strong customer service and multi-tasking experience
- Ability to work well in a fast paced working environment
- Prior IT Support/Helpdesk work experience preferred
Benefits
- Medical
- Dental
- Pet insurance
- Generous retirement contribution
- 24/7 Employee Assistance Program
- Generous PTO
- Paid holidays
- Tuition Invest Program (up to $3,000 per year)
- Access to hundreds of internal courses
- Career Development Center
- Inclusive celebration program
- Unconscious Bias Training
- Patient Care resources
- 18% discount on your Verizon data plan
- 20% discount on Gundersen services not covered by insurance
Company Overview
Company H1B Sponsorship