[Remote] Member Service Representative - Bilingual
Note: The job is a remote job and is open to candidates in USA. S3 Shared Service Solutions, LLC is a Credit Union Service Organization focused on delivering world-class service to credit unions. They are seeking a bilingual Member Service Representative to assist English and Spanish speaking callers with inquiries regarding membership and banking products while ensuring high-quality service in a remote environment.
Responsibilities
- Answers phone calls and utilizes knowledge of credit union products, data systems, and web-based applications to provide information, answer questions, and assist with requests and concerns for both English and Spanish speaking member and non-member callers
- Completes required member verification, reviews accounts, relay company and credit union policy/procedures, and communicates with management or other S3 teams/departments as needed to remedy member service issues in a remote environment
- Handles calls related to all career path queues including digital, cards, and loans and processes related transactions
- Facilitates and translates conversations between Spanish speaking callers and other queues or departments as needed
- Corresponds with other departments and management through email for additional requests or research
- Additional job-related projects and duties as assigned by management
Skills
- Bilingual in English/Spanish (conversational Spanish with knowledge of basic banking/financial terminology is preferred)
- Excellent written and verbal communication
- Thrives in a fast-paced customer service environment
- Must be highly organized and detail oriented
- Ability to work independently and prioritize work effectively
- Ability to navigate and utilize multiple platforms/computer software simultaneously
- Works well in a structured and procedure driven position
- 6 months of experience in customer service
- Experience in a remote work environment with dual monitors
Benefits
- Group medical, dental, and vision coverage insurance
- Generous Paid Time Off
- Up to 11 Paid Holidays Per Year
- 401(k) With Employer Match and Discretionary Contribution
- Employee Referral Program
- Wellness Programs
- Peer-to-Peer Recognition Program
Company Overview