[Remote] Application Support Specialist (Temp-to-hire)
Note: The job is a remote job and is open to candidates in USA. Flight Schedule Pro is the world’s leading flight school management software, trusted by 1,300+ operators worldwide. They are seeking a customer-focused Application Support Specialist to assist clients with technical issues through phone and email support, while also contributing to documentation and process improvements.
Responsibilities
- Respond to requests for assistance via phone, chat, or support ticket queue
- Become an expert on Flight Schedule Pro and LogTen solutions
- Solve problems and provide creative solutions to users investigate/document bugs, and help prioritize our efforts
- Log all customer interactions in our ticketing system
- Escalate issues when needed
- Respond to assigned tickets/tasks in accordance with SLA guidelines
- Apply diagnostic utilities and best practice methodology to aid in basic troubleshooting
- Maintain a high degree of professionalism, confidentiality, and integrity while accessing client data/systems and supporting mission-critical environments
- Communicate features and benefits of new releases to improve customer efficiency and utilization
- Contribute to documentation, training materials, help articles
- Provide input for overall support process improvements
Skills
- Strong experience with supporting iOS, iPadOS, and MacOS applications
- Respond to requests for assistance via phone, chat, or support ticket queue
- Become an expert on Flight Schedule Pro and LogTen solutions
- Solve problems and provide creative solutions to users investigate/document bugs, and help prioritize our efforts
- Log all customer interactions in our ticketing system
- Escalate issues when needed
- Respond to assigned tickets/tasks in accordance with SLA guidelines
- Apply diagnostic utilities and best practice methodology to aid in basic troubleshooting
- Maintain a high degree of professionalism, confidentiality, and integrity while accessing client data/systems and supporting mission-critical environments
- Communicate features and benefits of new releases to improve customer efficiency and utilization
- Contribute to documentation, training materials, help articles
- Provide input for overall support process improvements
Company Overview