Business & Commercial Collections Specialist I
M&T Bank is a financial institution seeking a Business & Commercial Collections Specialist I to manage a customer base of delinquent loans. The role involves evaluating loan statuses, interacting with customers, and collaborating with various stakeholders to mitigate losses and recommend solutions.
Responsibilities
- Responsible for handling past due Commercial loans, Mortgages, Leases, Lines of Credit, Credit Cards and overdrawn Deposit Accounts
- Interact with customers via outbound calls, inbound calls and email correspondence
- Collaborate with direct management, business customers, sales and branch reps, and relationship managers to determine appropriate solutions which can include a recommendation for non-accrual and charge-off
- Initiate direct contact with business customers and all guarantors assessing the prospect of repayment; make recommendations for transfer to Workout/Special Assets
- Collaborate with Relationship Manager’s and CAM business partners to determine collateral type, value, and direction of loss mitigation strategy
- Thoroughly document loan/relationships supporting business recommendations
- Investigate and conduct skip tracing as required, utilizing resources available
- Keep abreast of business and market trends that may affect portfolio performance
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
- Promote an environment that supports belonging and reflects the M&T Bank brand
- Complete other related duties as assigned
Skills
- A combined 3 years' higher education and/or work experience with a minimum of 1 year collection experience or customer services/sales experience
- Experience with word processing, spreadsheet and presentation software
- Detail oriented
- Strong verbal and written communication skills
- Bachelor's degree
- Two years' collection experience
- Knowledge of the Commercial, Revolving Credit or Overdraft products
- Exposure to financial statements, analysis, and collateral valuation
- Knowledge of M&T Bank systems
Company Overview