[Remote] Personal Lines Inside Sales Producer
Note: The job is a remote job and is open to candidates in USA. HUB International is a global firm focused on empowering clients through tailored risk solutions. They are seeking a Personal Lines Inside Sales Producer to provide high-quality service to individual clients while managing sales opportunities and maintaining strong customer relationships.
Responsibilities
- Handle lead volume primarily through inbound calls (no cold calling)
- Follow communication scripts, prompts, call flows when handling different topics
- Meet Quality Assurance Requirements and other key performance metrics
- Identify customer's need and clarify information for Call Center Agents
- Seize the opportunity to transfer calls immediately or schedule appointments, where applicable
- Build sustainable relationships by interacting in a professional and caring manner
- Keep records of all conversations in our call center database in a comprehensive manner
- Meet personal, team and site call transfer targets
Skills
- High school graduate or equivalent (some college a plus)
- 1+ year experience in sales or customer service
- Embrace the latest technologies available
- Excellent customer service and communication skills
- Proficient in computer skills and basic software packages
- Intermediate to expert computer acumen
- Acts decisively and demonstrates good judgment
- Strong oral and written communication skills
- Strong attention to detail with excellent time management and decision-making skills
Benefits
- Health, dental, vision, life, and disability insurance
- FSA
- HSA
- 401(k) accounts
- Paid-time-off benefits
Company Overview