Financial Aid Specialist
Palm Beach State College is dedicated to developing talent that fills the most needed workforce roles. The Financial Aid Specialist is responsible for assisting students with financial aid functions, guiding them through documentation, and ensuring the accuracy of financial aid processes.
Responsibilities
- Assists students with issues utilizing a variety of formats such as in person, phone, email, and online chat
- Reviews financial aid documents for students selected for verification to ensure completeness and accuracy
- Processes and logs received documents in the system
- Updates multiple required fields in Financial Aid systems to identify file as ready to be verified, packaged and subsequently disbursed
- Gather routine oral information from, or make oral requests of, other administrative, maintenance or clerical employees and outside vendors, customers, or the public
- Liaison among departments, functions or groups, within the College. Communicate information to appropriate personnel
- Welcomes and assists persons who come into the department
- Assists students and personnel with operating office equipment such as personal computers, printers, copying machines, and software programs, providing training when necessary
- Performs other job-related duties as assigned
Skills
- High school diploma or GED with additional training related to the position
- One year of related experience
- Microsoft Office Professional or similar application
- Family Educational Rights and Privacy Act (FERPA) within 30 days of employment
- Attention to detail while maintaining effective time and task management
- Interact in a positive manner with diverse populations and varying education levels of students, faculty, staff, and the public
- Organize and prioritize multiple, competing priorities to maximize personal and team effectiveness
- Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations and take responsibility for a high level of service
- Regular physical attendance required
- Must not be debarred from Title IV Programs, and not in default on Title IV student loans
- Some periods throughout the year will require extended work hours including nights, weekends, and college closures
- Associate degree
Benefits
- Tuition fee waiver at PBSC
- Tuition reimbursement
- Degree recognition award
- Educational leave
- Public Service Loan Forgiveness institution
- Medical
- Dental
- Vision
- Disability
- Life insurance
- Parental leave
- Vacation
- Sick leave
- Holidays
- Spring and winter breaks offering additional paid time off
- Potential remote or hybrid opportunities
- Wellness programs
- Apps related to stress management
- Nutrition
- Meditation
- Leadership programs
- Professional learning workshops
- State retirement plan options
- Voluntary 403(b) and 457 plans
Company Overview