[Remote] Remote Personal Lines Account Manager

Note: The job is a remote job and is open to candidates in USA. Branco Insurance Group is a client-focused insurance agency dedicated to providing personalized insurance solutions and exceptional service. They are currently seeking a Personal Lines Account Manager to manage a book of personal insurance accounts, focusing on building client relationships and ensuring high-quality service.

Responsibilities

• Manage day-to-day service needs for personal lines accounts
• Process policy changes, endorsements, cancellations, and reinstatements
• Handle renewals, remarketing, and coverage reviews as needed
• Review policies and documents for accuracy and completeness
• Issue certificates, ID cards, and proof of insurance
• Communicate with clients regarding coverage options, billing, and policy questions
• Work with carriers to resolve underwriting or service issues
• Maintain accurate client records in the agency management system
• Identify cross-sell and coverage improvement opportunities and communicate them to producers or sales staff

Skills

• 1–3+ years of Personal Lines insurance experience (agency or carrier)
• Active Property & Casualty insurance license (or ability to obtain)
• Knowledge of personal lines coverages (Auto, Home, Renters, Umbrella, etc.)
• Strong customer service, communication, and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with agency management systems and carrier platforms

Benefits

• Health Insurance
• Paid time off and holidays
• 401K
• Licensing and continuing education support
• Career growth opportunities within the agency

Company Overview