Experienced Customer Experience Analyst and Program Manager – Delivering Innovative Shopping Solutions through Technology and Customer-Centric Approach

Introduction to arenaflex

At arenaflex, we are revolutionizing the way people shop by leveraging cutting-edge technology to create seamless and enjoyable customer experiences. Our mission is to reduce friction in traditional shopping environments, making it easier for customers to find what they need and have fun while doing it. As a leader in innovation, we are constantly looking for talented individuals who share our passion for delivering world-class experiences and making history in the retail industry.

Job Overview

We are seeking a highly skilled and customer-focused Customer Experience Analyst to join our core development team. As a key member of our team, you will play a crucial role in testing, validating, and launching new technologies at customer locations, ensuring that our solutions meet the highest standards of quality and customer satisfaction. This is a contingent role, providing services to arenaflex via arenaflex's recruitment partner, and the successful candidate will be employed by arenaflex's partner and will not be an employee of arenaflex.

Key Responsibilities

• Evaluate the functionality and customer experience (CX) of new technologies, providing actionable feedback to development teams to drive improvement
• Collaborate with cross-functional teams to deliver a world-class shopping experience, obsessing about our customers and their needs
• Visit customer sites to deploy new technology, collect customer feedback, and quantify the impacts of new solutions
• Summarize results in writing for presentation to development team leadership, informing data-driven decisions and future product development
• Provide technical and CX feedback to development teams, ensuring that our solutions meet customer needs and expectations

Qualifications and Requirements

To be successful in this role, you will need to possess a combination of technical, business, and interpersonal skills. The following qualifications are required:

• A 4-year science or engineering degree, providing a solid foundation in technical principles and problem-solving
• Strong communication and data analysis skills, with the ability to distill complex information into actionable insights
• Minimum of 2 years of product development experience in consumer hardware development and deployment, with a proven track record of delivering results in fast-paced environments
• Previous experience teaching and communicating complex topics to diverse audiences, both written and verbally
• Previous experience analyzing risk/reward tradeoffs and making decisions in ambiguous and ever-changing environments, demonstrating adaptability and resilience

Preferred Qualifications

In addition to the required qualifications, the following skills and experiences are preferred:

• Bachelor's Degree in Engineering or a similar technical field, providing advanced knowledge of technical principles and practices
• Scripting skills, with the ability to automate tasks and processes using programming languages
• Formal coursework or training in project management, with a solid understanding of methodologies and best practices

What We Offer

At arenaflex, we are committed to providing our employees with a supportive and inclusive work environment, opportunities for growth and development, and a comprehensive compensation package. As a Customer Experience Analyst, you can expect:

• A competitive hourly rate of $38 - $42 per hour, reflecting your skills and experience
• A dynamic and collaborative work environment, with opportunities to work with cross-functional teams and contribute to the development of innovative solutions
• Professional development opportunities, including training and mentorship, to help you grow and advance in your career
• A flexible work arrangement, with the ability to work remotely and travel to customer sites as needed (approximately 50% of the time)

Contract Details

This is an 11-month contract role, providing an opportunity to work on exciting projects and contribute to the growth and success of arenaflex. As a contract employee, you will be employed by arenaflex's recruitment partner and will not be an employee of arenaflex.

Why Join arenaflex?

At arenaflex, we are passionate about delivering exceptional customer experiences and making a positive impact on the retail industry. As a Customer Experience Analyst, you will have the opportunity to work with a talented team of professionals, contribute to the development of innovative solutions, and grow and develop your skills and career. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.

How to Apply

To apply for this role, please submit your application through our website. We thank all applicants for their interest; however, only those selected for an interview will be contacted. arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.

Conclusion

As a Customer Experience Analyst at arenaflex, you will have the opportunity to make a real difference in the lives of our customers, contribute to the growth and success of our organization, and grow and develop your skills and career. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Join our team and help us revolutionize the retail industry, one customer experience at a time.