Experienced Customer Service Representative – Financial Services Industry

At arenaflex, we're not just a financial services company – we're a community-driven organization that's been serving our neighbors for over 65 years. Our mission is to provide easy and safe installment loans and income tax preparation to the communities where we operate, while fostering a culture of respect, trust, and inclusivity. We're now seeking an experienced Customer Service Representative to join our team and help us continue to make a positive impact on people's lives.

About arenaflex

arenaflex is a leader in the financial services industry, with a rich history dating back to 1955. We're proud to provide personal service from people our customers know they can trust, and we're committed to being good members of our community, helping neighbors in times of need, and treating customers with the respect they deserve. Our conveniently located branches make it easy for our customers to access our services, and our team of dedicated professionals is always ready to help.

Job Summary

As a Customer Service Representative at arenaflex, you'll be the first face our customers see and the most important memory they'll take away from their experience with us. You'll be responsible for providing outstanding customer service both on the phone and in-person, marketing for new and continued customer business, and preparing and processing loans and income tax returns. We're looking for someone who is bilingual in English and Spanish, has customer service experience, and is eager to learn a new industry with paid on-the-job training.

Key Responsibilities

* Provide outstanding customer service both on the phone and in-person, ensuring that every customer interaction is positive and memorable.

• Market for new and continued customer business, identifying opportunities to grow our customer base and increase revenue.
• Prepare and process loans and income tax returns, using your attention to detail and organizational skills to ensure accuracy and efficiency.
• Collaborate with colleagues to achieve team goals and branch objectives, contributing to a positive and productive work environment.
• Participate in ongoing training and professional development, staying up-to-date on industry trends and best practices.

Essential Qualifications

* Bilingual in English and Spanish (written and verbal communication skills)

• Customer service experience, preferably in a financial services or related industry
• High school diploma or equivalent required; associate's or bachelor's degree preferred
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and deadlines
• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
• Basic math skills and attention to detail, with the ability to accurately process loans and income tax returns

Preferred Qualifications

* Experience in a financial services or related industry, with knowledge of loan products and income tax preparation

• Familiarity with CRM software and other customer service tools
• Certification in customer service or a related field (e.g. Certified Customer Service Representative)
• Experience working in a team environment, with a proven track record of collaboration and teamwork

Skills and Competencies

* Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues

• Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and deadlines
• Basic math skills and attention to detail, with the ability to accurately process loans and income tax returns
• Familiarity with CRM software and other customer service tools (preferred)

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in fostering our employees' talents and providing a pathway for their individual career story. We offer ongoing training and professional development opportunities, including:

• TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training
• Ongoing coaching and feedback, to help you build a solid foundation and achieve your goals
• Opportunities for advancement and career growth, with a clear pathway for promotion and professional development
• Access to industry-leading tools and technology, to help you stay up-to-date on industry trends and best practices

Work Environment and Company Culture

We're proud to offer a positive and inclusive work environment, where our employees feel valued, respected, and supported. Our office is open and collaborative, with a focus on teamwork and communication. We believe in fostering a culture of respect, trust, and inclusivity, and we're committed to being good members of our community.

Compensation, Perks, and Benefits

We offer a comprehensive benefits package, including:

• Medical insurance (minimal cost to the employee)
• Dental insurance
• Life insurance
• Short-and long-term disability insurance
• Profit sharing
• 401k with company matching
• Paid sick, holiday, and vacation time
• Monthly Bonus Potential – You have the ability to earn a monthly bonus when your team meets your branch goals!
• Community Service – As a company, we are pro-active members of the community. We make ongoing contributions to charities, local food banks, educational institutions, and more.

How to Apply

If you're a motivated and customer-focused individual who is eager to make a positive impact on people's lives, we encourage you to apply today! Please submit your resume and a cover letter, outlining your experience and qualifications for this role. We can't wait to hear from you and start your story at arenaflex! Apply Job! Apply for this job