[Remote] Content Operations Coordinator

Note: The job is a remote job and is open to candidates in USA. Adobe is a well-established corporation seeking a Content Operations Coordinator on a contract basis through NextDeavor. The role involves monitoring and troubleshooting the content ingestion pipeline, collaborating with various teams to resolve issues, and supporting partners with documentation and reporting.

Responsibilities

• Monitor and troubleshoot content ingestion through the ingest pipeline (Splunk, AWS S3)
• Review job reports, identify errors, and coordinate fixes with contributor relations
• Report system issues to engineering and assist in testing solutions
• Manage AWS S3 storage for assisted uploads
• Suggest and support automation to streamline workflows
• Onboard new assisted ingest partners, including AWS S3 configuration and workflow training
• Provide daily and ad-hoc ingestion activity reports to partners and internal collaborators
• Develop clear documentation and training materials
• Deliver technical support for tools and systems impacting content delivery
• Gather and analyze data to measure ingest performance across content departments
• Troubleshoot issues related to file transfers, transcoding, or automated scripting
• Identify and implement process improvements to boost reliability and efficiency

Skills

• Bachelor's degree in computer science or a related field, or equivalent experience
• Experience in media technology, library science, or a similar area
• Strong technical skills: Excel, AWS (especially S3), JSON/XML, and monitoring machine-generated data
• Clear communicator who bridges technical and non-technical stakeholders
• Highly organized multitasker who performs under high volume and tight deadlines
• Curious, adaptable, and eager problem-solver
• Familiarity with Python and Java
• Experience supporting technology and asset management systems in digital media
• Knowledge of video/image transcoding
• Familiarity with creative tools like Photoshop, Illustrator, Premiere, or After Effects

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Company Overview

Company H1B Sponsorship