Field Service Engineer - Winston-Salem, NC
Beckman Coulter Diagnostics is a global leader in clinical diagnostics, committed to innovating for tangible impact in life sciences. The Field Service Engineer is responsible for supporting clients in the Winston-Salem market by troubleshooting, installing, and maintaining diagnostic equipment, ensuring excellent service and technical training for customers.
Responsibilities
- Complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment including providing excellent and efficient service to Beckman Coulter’s customers along with technical training on products
- Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times. Utilize business systems such as OBI, SalesForce, and SharePoint for Service Call Planning and advancing team goals
- Communicate with various levels of internal and external customers, recognizing and addressing their unique needs. Foster collaboration by assisting with the training of newer Field Service Engineers
Skills
- Associate degree in technical, biomedical engineering, instrumentation, electrical engineering or related field OR equivalent military experience
- 1+ year of experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation
- This position requires up to 80% flying and/or driving travel, which includes overnight stays
- Must have a valid driver's license with an acceptable driving record
- Ability to regularly lift, move, slide, raise and/or place up to 50 lbs. unassisted
- Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms
- A technical college major such as Biomedical Engineering, Medical Technology or other Engineering-related discipline
- 2+ years' experience of advanced troubleshooting, installation, validation, preventative maintenance, modifications and/or service repair
- Developing positive business relationships with both internal and external stakeholders, leading to increased customer satisfaction, and supporting long-term retention
Benefits
- Paid time off
- Medical/dental/vision insurance
- 401(k)
Company Overview
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