Agency Licensing Analyst
The Hartford is an insurance company committed to making a difference and helping others achieve their goals. The Agency Licensing Analyst will manage high-volume transactions related to agency licensing and ensure compliance with regulatory standards while building productive relationships with agency partners.
Responsibilities
- Perform technical work within the Agency Licensing team, managing high-volume transactions in areas such as license and appointment verification along with agency/producer licensing maintenance
- Review data across all related databases to ensure consistency, accuracy, and compliance with company and regulatory standards
- Coordinate supporting tasks and prioritize workload based on service requirements and customer needs are met
- Validate data integrity and compliance with regulatory guidelines
- Manages incoming customer calls; strives for first contact resolution
- Identifies and actively contributes to process improvement initiatives
- Some project involvement relating to topics such as, but not limited to, licensing, appointment, legal, continuing education, and market conduct analysis
- Work closely with leadership on process changes and problem resolution
- Apply strong business knowledge to support operational processes and maintain data integrity across systems
Skills
- Strong Technology and Computer skills; general comfort with technology and ability to learn software systems
- Cognitive & Analytic skills; Decision Making, Problem Solving, Critical Thinking, Influencing Skills
- Demonstrated commitment to delivering best in class customer service
- Strong Communication Skills (both verbal and written), Relationship Building
- Strong business acumen: specifically, a keenness and speed in understanding a business situation or need, able to obtain essential information, focus on the key objectives, recognize the relevant options available for a solution, select an appropriate course of action and set in motion an implementation plan to get the job done
- Ability to work in a fast-paced complex environment while navigating multiple programs
- Call Center Experience and/or knowledge of state insurance license requirements a plus
Benefits
- Short-term or annual bonuses
- Long-term incentives
- On-the-spot recognition
Company Overview