Experienced Customer Service Support Representative – Outbound Lab Support at arenaflex

Are you passionate about delivering exceptional customer experiences and working in a dynamic, innovative environment? Do you have a strong background in customer service and a desire to make a real difference in the lives of patients and healthcare professionals? If so, we invite you to join our team at arenaflex as a Customer Service Support Representative – Outbound Lab Support.

About arenaflex

arenaflex is a leading provider of innovative healthcare solutions, dedicated to improving patient outcomes and enhancing the healthcare experience. Our team of passionate professionals is committed to delivering world-class customer service, and we're seeking a talented individual to join our Outbound Lab Support team.

Job Summary

As a Customer Service Support Representative – Outbound Lab Support, you will play a critical role in ensuring that our customers, including physician offices, hospital laboratories, patients, and internal stakeholders, receive accurate and timely information about our products and services. You will be responsible for providing exceptional customer service, resolving routine customer requests, and working collaboratively with our team to achieve business objectives.

Responsibilities

* Act as a liaison between arenaflex, our customers, and patients to ensure seamless communication and resolution of customer inquiries

• Resolve routine customer requests via inbound, outbound calls, or the Internet, providing courteous, friendly, and professional service
• Inquire, clarify, and confirm customer requirements and understanding of the solution, providing additional education and information as needed
• Qualify and establish inbound new customers requesting arenaflex's products and services
• Work in multiple databases to research complex issues and questions, ensuring accurate and timely resolution
• Notify clients of test results in a timely and accurate manner, reviewing test forms for accuracy and reporting any discrepancies
• Participate in activities designed to improve customer satisfaction and business performance, including administrative support for medical record management, CRM data maintenance, and internal records to ensure HIPAA compliance

Requirements

* High School Diploma or GED equivalent required; Associate's or Bachelor's degree highly desired

• Previous experience in a customer service role desired; experience working in a contact center/call center environment is a plus
• Prior healthcare industry experience, such as a physician's office, medical laboratory, or hospital, is required
• Knowledge of Microsoft Office suite, particularly Excel, is required; experience with Salesforce.com and/or Laboratory Information Systems is preferred
• Strong verbal and written communication skills, with excellent ability to listen and respond; must be courteous with a strong customer service orientation
• Excellent multitasking abilities required; strong flexibility and the ability to manage and adapt to changing priorities quickly
• Bilingual in English and Spanish highly desirable

Work Schedule and Location

* Your planned work schedule will be Tuesday - Saturday, 9:00 a.m. - 5:30 p.m. (Eastern Time Zone); hours may change/vary based on business need and/or the request(s) of your supervisor or management

• During the initial training period of up to three months, the schedule will be Monday - Friday
• Work will be performed remotely

Compensation and Benefits

* Pay range: $15.00 - $25.00 per hour worked

• Comprehensive benefits package, including medical, dental, vision, life, STD/LTD, 401(K), ESPP, paid time off (PTO) or flexible time off (FTO), commissions, and company bonus where applicable (for more detailed information, please click here)

Career Growth and Development

* arenaflex is committed to providing opportunities for growth, continual development, and professional challenge

• Our team is passionate about delivering exceptional customer experiences and making a real difference in the lives of patients and healthcare professionals

Company Culture

* arenaflex is proud to be an Equal Opportunity Employer, striving for diversity and inclusion in the workforce and not tolerating harassment or discrimination of any kind

• We make employment decisions based on the needs of our business and the qualifications of the individual, without regard to race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply today! Please visit our website to learn more about this opportunity and to submit your application. Apply Now!

Accessibility and Accommodations

arenaflex is committed to providing equal access to employment opportunities for individuals with disabilities. If you require assistance using our online tools to search and apply for jobs, or need an accommodation, please visit our accessibility site or contact us at arenaflex Accessibility.

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