Healthcare Service Representative I – Patient Access Center – Kelsey Seybold Clinic: Pearland
Kelsey-Seybold Clinic is part of the Optum family of businesses and is one of the nation’s leading health care organizations. The Healthcare Services Representative will be responsible for scheduling appointments, confirming them, and providing comprehensive service to resolve caller requests.
Responsibilities
- Scheduling appointments in a prompt and courteous manner utilizing a PC
- Confirming appointments and handling cancellations in a timely, efficient and courteous manner
- Problem solving for patients utilizing identified resources
- Providing comprehensive service to facilitate a resolution for any caller request
- Acquiring and maintaining computer skills to effectively utilize applicable software
Skills
- High School diploma or GED from an accredited program
- 1+ years of experience in a high-volume contact center OR 1+ years of customer service experience
- Proven excellent customer service and telephone etiquette skills
- Proven critical thinking skills
- Proven ability to fluently speak, write and understand the English language
- 2+ years of contact center or customer service experience with PC experience and knowledge of MS Word and Excel
- Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity plans
- Proven ability to exercise good judgment in a high-volume contact center while maintaining a professional attitude
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
Company Overview
Company H1B Sponsorship