[Remote] Bilingual Content Design Manager (English-Spanish)

Note: The job is a remote job and is open to candidates in USA. Code for America is a nonprofit organization that aims to improve government services through technology. They are seeking a Bilingual Content Design Manager to establish bilingual content design processes, maintain content standards, and enhance content quality and accessibility for English and Spanish languages.

Responsibilities

• Establish a replicable bilingual content-design process across all programs
• Define and validate bilingual content design processes that can be used across program areas
• Launch and maintain English/Spanish content standards integrated into the design system
• Increase English and Spanish-language content quality and accessibility metrics
• Setting the quality bar for bilingual content design at scale
• Consistently helping teams meet client needs and policy intent, sharing their work widely within the organization
• People Management
• Content Systems and Quality
• Content Operations:
• Design System Integration:
• Other duties as assigned

Skills

• 6+ years of experience in content creation, strategy, or related fields, with a history demonstrating excellence in copywriting, content strategy, and content design
• 2+ years of experience managing, coaching, or mentoring other designers
• High fluency in written and spoken Spanish
• Experience crafting and quality assuring content in Spanish and English
• Experience in balancing linguistic neutrality with cultural resonance when writing content for products or services in different languages
• Proven track record in cultivating content strategies that drive engagement, accessibility, and support organizational missions
• Experience defining and tracking content quality metrics, project KPIs, and translating data into actionable content design decisions
• A portfolio of relevant content design work with strong examples of your work, design process, and role
• Experience mentoring content designers and communicating the value of content design to stakeholders and cross-functional partners
• Experience managing multiple high-priority initiatives, including early-stage products or services as well as delivery of tactical and incremental improvements
• Excellent facilitation and communication skills, with the ability to guide diverse, remote, and cross-disciplinary teams using modern collaboration tools (such as Slack, Miro, or similar platforms)
• Demonstrated ability to translate complex ideas into clear, compelling content using plain language and accessibility standards that resonate with varied audiences
• Familiarity with industry-standard content and collaboration tools, including CMS platforms, digital publishing tools, and analytics software
• An understanding of agile, iterative work methodologies and their application to content development processes
• Familiarity with common content-design and collaboration tools (e.g., Figma, Miro, CMS platforms)
• Prior experience in government services, public policy, or civic tech, particularly within the social impact sphere
• Experience managing content for accessibility or with a focus on inclusivity and diversity
• Background in data-driven content creation, working with quantitative research teams or data scientists
• Active participation in diversity, equity, and inclusion initiatives within previous roles
• Experience with design systems or content libraries, ensuring consistency across digital touchpoints

Benefits

• Health coverage
• 401(k) match
• Open PTO
• Paid parental leave
• Sabbatical after four years
• Laptop
• Remote work stipends
• Up to $2,000 annually for professional development

Company Overview

• Government can work for the people, by the people, in the digital age. Let’s make it work for everyone. It was founded in 2009, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://www.codeforamerica.org/.

Company H1B Sponsorship

• Code for America has a track record of offering H1B sponsorships, with 1 in 2023. Please note that this does not guarantee sponsorship for this specific role.

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