Experienced Remote Benefits Customer Service Representative – Thrive in a Culture of Individuality and Growth

At arenaflex, we're dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. As a Remote Benefits Customer Service Representative, you'll have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.

About the Role

As a member of our Benefits call center team, you'll help people daily by taking calls and actively listening while discussing employee benefits. Calls can range from healthcare benefits, retirement benefits, and additional employee perks. You'll manage a steady volume of incoming customer calls while navigating through multiple systems. Our call center associates are members of a supportive team, and your excellent customer service and communication skills will help us create positive experiences for our customers and clients.

Key Responsibilities

- Manage a steady volume of incoming customer calls while navigating through multiple systems - Discuss employee benefits, including healthcare, retirement, and additional employee perks - Provide comprehensive resolutions to customer inquiries and concerns - Utilize excellent written and verbal communication skills to create positive experiences for customers and clients - Work collaboratively with a supportive team to achieve shared goals and objectives - Meet productivity and quality standards while maintaining a high level of customer satisfaction

Requirements

To be successful in this role, you'll have: - Excellent written and verbal communication skills - The ability to pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175) - The ability to connect with an ethernet cable to a modem/router - Keyboarding and MS Office proficiency - Great problem-solving skills - Ability to effectively multi-task - High school diploma or GED - The ability to pass a background check, potentially including Employment and Education verification (in some instances, a drug test will be required, THC included) - Must be 18 years or older

Working for arenaflex

We value our team members and offer perks and rewards designed to enhance your well-being and career growth: - Health, dental, and vision from your first day - Retirement savings - Employee discounts - Career growth - Paid training - Paid time off - Great work environment

What You'll Need to Do to Be Considered

- Apply to the role and provide your basic profile information (2 minutes) - Answer prescreen questions to ensure you meet the minimum requirements for the role (3 minutes) - If you qualify for the role, a recruiter will reach out to discuss the opportunity!

About arenaflex

At arenaflex, we're dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. You can personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.

arenaflex is an Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with Disabilities

People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form.

Health and Safety

At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.

Apply Now

Ready to join a team that appreciates individuality and growth? Apply now and take the first step towards a rewarding career with arenaflex! Apply Job! Apply for this job