Experienced External Support Engineer – Content Tools and Workflow Specialist at arenaflex
Join arenaflex, a leading entertainment and media company, as an External Support Engineer – Content Tools and Workflow Specialist. In this exciting role, you will be the bridge between external content creation teams and the internal development team, providing technical support, creating reference materials, and advocating for tools and workflow improvements.
About arenaflex
arenaflex is a global entertainment and media company that produces and distributes original content to millions of subscribers worldwide. With a commitment to innovation and excellence, arenaflex is constantly pushing the boundaries of what is possible in the entertainment industry. Our team of talented engineers, developers, and content creators work together to bring the best content to our subscribers.
Job Description
As an External Support Engineer – Content Tools and Workflow Specialist at arenaflex, you will be responsible for providing technical support to external content creation teams, creating reference materials, and advocating for tools and workflow improvements. You will be the first point of contact for content teams when they encounter issues with tools, and you will filter issues and feedback to the tools team.
Essential Functions/Responsibilities
* Provide technical support to content/external teams in regards to use of content tools
- Create reference materials and provide training to get external teams up to speed with the toolset
- Solve and debug possible issues with tools and workflows to quickly resolve issues for users
- Escalate more complex or problematic issues to the tool development team, and work with production to track these issues in JIRA
- Advocate for tools, workflow improvements, and suggestions from external teams
- Partner with other engineers to develop tools and processes that improve efficiency and quality
- Guide or lead cross-disciplinary dialogs to drive features from initial concept to completion
- Exemplify reliability, accountability, and professionalism in all work-related interactions
Skills and Abilities
* Ability to read and understand C# code
- Good written and verbal communication, including working with external partners
- Positive attitude and ability to receive and provide objective and constructive feedback
- Excellent organization skills
- Self-motivating; able to prioritize and manage numerous requests simultaneously
- Experience with Jira, Confluence, or other defect tracking software
- Familiarity with Agile development methodologies
- Strong problem-solving and analytical skills
Education and Experience
* Computer Science or related degree, or equivalent work experience
- Experience supporting a live service or tool environment
- Unity 3D game and tool development experience
- Experience with iOS and Android mobile development
- Familiarity with cloud-based services and infrastructure
Position Type/Expected Hours of Work
Our core hours are 10:00am to 6:00pm CST, which means you should be available for meetings, etc. during this time. As a remote worker, you will be expected to work independently and manage your time effectively.
Other Duties
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Salary and Benefits
arenaflex offers a competitive salary and benefits package, including:
- Salary range: $150,000 - $325,000
- Comprehensive health insurance
- 401(k) matching program
- Flexible work arrangements
- Professional development opportunities
- Access to cutting-edge technology and tools
How to Apply
If you are a motivated and experienced professional looking for a new challenge, please submit your application through our website. We look forward to hearing from you! Apply Now! Apply for this job