Experienced Member Services Representative – Customer Service & Payments Operations

Join the arenaflex family and embark on a journey of endless possibilities, both in and out of the office. As a Member Services Representative, you will be an integral part of the Payments and Digital Strategy team at arenaflex Credit Union, working on a daily basis to process checks, direct deposits, and budget transfers. If you're a detail-oriented individual with excellent communication skills and a passion for customer service, we want to hear from you!

Why You'll Love This Role

As a Member Services Representative, you will be responsible for a variety of tasks, including:

• Completing data access and balancing tasks
• Coordinating return items with contributors, vendors, the Federal Reserve Bank, and other institutions
• Assisting other departments with fraud resolution, member inquiries, and accounting standard ledger balancing
• Working member cases/assignments
• Following and maintaining guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
• Processing mortgage payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks
• Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Logging, reviewing, and making necessary GL, account changes, and/or returns
• Processing Stop Pays and Check Batching
• Completing daily balancing and department closing
• Obtaining information from contributors for the timely and accurate processing of international and domestic budget transfer requests
• Researching and verifying incoming and outgoing budget transfer information
• Communicating with vendors to process budget transfers
• Understanding and being familiar with outgoing and incoming budget transfer laws
• Depositing check returns, reviewing member check returns on draft changes, processing member checks, verifying contributors for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers
• Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees

What You'll Need for Success

To be successful in this role, you will need:

• A high school degree or equivalent
• Intermediate Excel and Word experience
• Strong communication and customer service skills
• Ability to work prolonged hours in support of business needs
• Ability to work in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
• Ability to perform mathematical calculations and review data
• Ability to effectively prioritize work and meet deadlines under high volume pressure
• Ability to cross-train and perform any position assigned within the department
• Ability to interact professionally with all personnel and contributors
• Ability to work independently and with minimum supervision
• Ability to self-motivate with strong employer skills and ability for attention to detail
• Ability to effectively prioritize work and meet deadlines

What You'll Get

As a Member Services Representative at arenaflex, you'll enjoy a range of benefits, including:

• Travel Perks: With over 6,800 daily flights across our global network, you and your loved ones can explore 365 destinations.
• Health Benefits: On day one, you'll have access to health, dental, prescription, and vision benefits, plus digital health visits, flexible spending accounts, and more.
• Wellness Programs: We want you to be your best self – that's why our wellness programs offer the tools, resources, and support you need.
• 401(k) Program: Available upon hire, with company contributions to your 401(k) plan after one year.
• Additional Benefits: Enjoy our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

About arenaflex

arenaflex is a dynamic and inclusive workplace that values diversity and promotes equal opportunities for all. Our 20+ Employee Business Resource Groups connect our team members to our customers, suppliers, communities, and shareholders, helping individuals reach their full potential and creating inclusive work environments that meet and exceed the needs of our diverse global community.

How to Apply

If you're a motivated and customer-focused individual with a passion for payments operations, we encourage you to apply for this exciting opportunity. Please submit your application through our website or click the link below to explore more job opportunities. Apply Now! For more job listings, please click here: Browse Jobs Apply for this job