Strategic Account Manager
eClinicalWorks is a leader in healthcare IT, providing cloud-based EHR/PRM solutions. The Strategic Account Manager will act as a focal point for client relationships, ensuring the healthcare IT platform is current and managing client satisfaction and retention.
Responsibilities
- Initiate and manage project plans for upgrading eClinicalWorks and healow Product suite, and components such as Database, Tomcat, Drug
- Ensuring clients are on the latest versions of eClinicalWorks and healow Product suite, and components such as Database, Tomcat, Drug
- Manage assigned client/s accounts, and act as a backup - as needed
- Maintain product (eClinicalWorks & healow product suite) knowledge and demonstrate product (eClinicalWorks & healow product suite) knowledge to clients
- Keeping abreast of Healthcare IT Industry knowledge
- Responsible for on-site client visits or conferences, if applicable
- Report any incidents related to HIPAA, Patient Safety, Regulatory and Certification, Security & Privacy instances on a timely basis
- Record and respond timely to client feedback
- Plan deployment of any critical patient safety or regulatory patches
- Complete and maintain all patient safety, regulatory and compliance trainings on time
- Completion of all required SAM Department trainings
- Reviewing and actioning the feedback received from customers through PSR - (Periodic Service Review), as applicable
- Perform other duties as assigned
Skills
- Bachelor's Degree required
- 1 year of client management experience
- 1 year of conflict management experience
- Ability to travel up to 20% of the time
- Adheres to all company policies and mandatory compliance protocols as required by eCW
- Strategic thinking and planning
- Critical and analytical thinking skills
- Effective Management and Delegation
- Ability to identify operational problems and drive monitoring, alerting and solutions to include recovery and procedures
- Ability to multi-task
- Planning, Forecasting, Tools and Time Management Skills
- Ability to provide timely and constructive feedback and evaluation on projects
- Project Management skills
- Effective communication skills - Oral and Written
- Good presentation skills
- Conflict Management Skills (External/Internal)
- Basic understanding of operating systems platforms and connectivity tools such as LogMeIn, webbed, zoom, MS Teams
- Basic knowledge of technology components such as - Java/Tomcat structure and databases
- Effective Problem-Solving Skills
- Ability to identify risks and gaps along with mitigation plan
- Knowledge and effective understanding of tools such as JIRA and Microsoft Office Suite
- Ability to adapt to new processes and technologies
- Master's Degree preferred
Benefits
- Eighteen days of Paid Time Off per year which scales based on tenure
- Nine Paid Holidays and one Floating Holiday
- Insurance for eligible employees which includes medical, dental, vision, basic life, short term disability, long term disability, business travel accident, and accidental death and dismemberment
- 401(k) plan with a Company safe harbor contribution
- Flexible Spending Account for Health Care and Dependent Care for eligible employees
- Limited personal leave
- Additional voluntary benefits, including additional insurance (hospital indemnity, critical illness, accident, supplemental life, short term disability buy up, pet), genetic testing, legal plan, and supplemental accidental death and dismemberment
- Annual discretionary bonus for eligible employees
Company Overview
Company H1B Sponsorship