[Remote] Learner Services Advisor

Note: The job is a remote job and is open to candidates in USA. Ultimate Medical Academy is a non-profit healthcare educational institution with a national presence. As a Learner Services Advisor, you will guide and support students throughout their educational journey, focusing on their unique needs and challenges in the allied health industry.

Responsibilities

• Provide academic guidance to learners, assisting them with course navigation, academic policies, and course expectations
• Regularly engage with learners as a primary point of contact to address their non-academic inquiries and concerns, via voice, text, and video
• Collaborate with colleagues to develop and implement retention initiatives
• Identify at-risk learners and provide guidance to enhance their chances of short- and long-term academic success
• Contribute to achieving individual, team, and departmental retention goals
• Participate in and contribute to team collaboration and communication
• Engage with team members on camera and in digital workspaces and virtual events
• Perform other duties as assigned

Skills

• High School Diploma or equivalent experience
• Skills – relationship building, ability to learn basic technical computer skills, time management, personal accountability, and drive
• Ability to professionally communicate fluently in verbal and written English
• Ability to support a diverse and inclusive work environment
• Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role
• Any degree or equivalent experience and/or strong or advanced proficiency in any of the above required skills/experience
• 1+ years' experience in customer service, contact center or hospitality role
• Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams
• Other skills and abilities – critical thinking, problem-solving, organization, interpersonal skills, and multi-tasking

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