Jr. Business Analyst

eTRANSERVICES is currently bidding on a position for a Junior Business Analyst who will support the Office of Grants and Division of Information Services in various business transformation activities. The role involves gathering data, documenting processes, and assisting in the development of transformation roadmaps and metrics to measure modernization outcomes.

Responsibilities

• Support current state assessments by gathering data, documenting business processes, and cataloging functional and technical pain points across Grants.gov, GrantSolutions, and TAGGS
• Assist in developing and maintaining transformation roadmaps, backlogs, and issue/risk logs, including traceability from business needs to requirements, user stories, and acceptance criteria
• Elicit and document business and functional requirements via workshops, interviews, and fit–gap sessions with OG/DIS stakeholders, partner agencies, and SMEs; translate needs into structured artifacts (e.g., BRDs, user stories, use cases, process flows)
• Create and maintain process maps, data flow diagrams, and basic models supporting enterprise, business, and data/AI architecture work led by senior team members
• Assist in defining and refining metrics, KPIs, and dashboards to measure modernization outcomes, adoption, performance, and cost savings (including OM cost reduction targets and automation benefits)
• Support test planning and execution (UAT, regression, integration) by drafting test cases, coordinating test execution with users, capturing defects, and validating that solutions meet documented requirements
• Contribute to AIreadiness activities by helping inventory data sources, document data definitions, and support proofofconcepts on OneGrants Cloud for AIenabled analytics and automation
• Support stakeholder engagement by preparing briefing materials, meeting notes, decision logs, and communications that align modernization goals with operational needs
• Assist product management and business operations by updating central document repositories, maintaining structured documentation for reuse, and supporting configuration/onboarding activities for partner agencies
• Provide general analytical and coordination support to the Program Manager and Senior Technical Directors, including schedule support, status reporting, and risk/issue tracking across task areas

Skills

• Bachelor's degree in information systems, public administration, business, data/analytics, or a related field, or equivalent experience supporting IT or grants/business transformation projects
• 0–3 years of experience as a business analyst, junior analyst, or similar role on IT, data/analytics, or business transformation efforts; prior experience with federal grants, financial assistance, or public sector IT is preferred but not mandatory
• Familiarity with requirements analysis techniques (interviews, workshops, user stories, process mapping) and basic understanding of SDLC, agile practices, and testing processes
• Proficiency with productivity and collaboration tools (e.g., Excel, PowerPoint, Word, SharePoint, JIRA/Azure DevOps or similar) and comfort working with data for reporting and KPI tracking
• Strong written and verbal communication skills, with ability to produce clear, concise, and accurate documentation and to interact professionally with stakeholders at multiple levels
• Ability to work onsite in Washington, DC, with potential telework as approved by the COR, and to comply with HHS security, privacy, and identity verification requirements
• Exposure to federal grants management, financial assistance, or large-scale public sector IT systems (e.g., Grants.gov, GrantSolutions, TAGGS, or similar platforms)
• Experience supporting data/analytics, dashboards, or BI/reporting solutions, including basic understanding of data models and KPI design
• Familiarity with AI/ML concepts and their application to business process automation or analytics in a highly regulated environment
• Training or certification in business analysis (e.g., ECBA, agile BA courses) or project environments (e.g., Scrum, SAFe) is a plus

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