Revenue Cycle Coordinator - HMFP (Hybrid, Woburn)
Beth Israel Lahey Health is a growing healthcare organization dedicated to making a difference in people's lives. The HMFP Revenue Cycle Coordinator will support the revenue cycle operations by analyzing workflows, troubleshooting system issues, and ensuring compliance and efficiency in patient billing activities.
Responsibilities
- Ability to navigate EPIC and oversee patient billing activities, understand key components of A/R follow-up, denials management, payment posting, and customer service inquiry resolution
- Handling the EPIC printing work queue for Omega Departments
- Responsible for daily review of EPIC dashboards to escalate any areas that are lacking attention. Collaborates with HMFP RCM leadership on action plans and billing partner communications
- Trend and escalate any/all denial & payment issues to help resolve/rectify at the source. Interact directly with the various Billing Vendors, BIDCO, and Payers (if needed) to resolve potential errors and technical issues that can impact Departments, Finance, and Accounting
- Prepare Financial Estimates based on Work Queue and request volume. Works closely with the estimate teams and departments to ensure accuracy
- Manipulate and submit financial assistance/hardship spreadsheets to Billing Vendors provided by BIDMC and our affiliates. Maintain good working relationships with each Billing Vendor; develop knowledge of, and history with, their clients' accounts
- Manage the transfer spreadsheet, erroneous Legacy payments received by HMFP/APHMFP billing vendors and assist with reallocation, identifying unposted cash and moving of money/funds to the appropriate subaccount by researching and reviewing individual payments. Legacy processes include the tracking, reporting and reconciliation of Legacy cash across 2 Tax IDs, 27 Group NPIs, 9 billing vendors, 2 main operating bank accounts, including 27 subaccounts and 25 lockboxes
- Organizing all manual payments and correspondence, depositing to the appropriate TIN, and allocating funds to the applicable department using the Transfer Spreadsheet
- Responsible for the verification of banking information on all paper checks sent to the wrong addresses. These checks are mailed to the Legacy lockbox for Legacy Billing Partner processing
- Works requests from Compliance regarding requests for legal balances to attorneys
- Works closely with the Accounting Department to resolve any discrepancies in the daily cash
- Responsible for maintaining Pay Span and other payer website accounts for new and existing business partners and their staff
- Performs all other duties and special projects as assigned by the Director of Revenue cycle Operations
Skills
- High School diploma or GED required
- 1-3 years of related work experience required
- Demonstrated cash reconciliation experience within healthcare or a financial environment
- Strong analytical ability to identify, investigate, analyze, and resolve issues
- Efficient and effective time management skills; ability to multitask and prioritize work with a strong attention to detail
- Advanced skills with Microsoft applications, which may include Outlook, Word, Excel, PowerPoint, or Access, and other web-based applications. May produce complex documents, perform analysis, and maintain databases
- Bachelor's degree preferred
- Epic Experience Preferred
Company Overview