[Remote] Customer Success Specialist
Note: The job is a remote job and is open to candidates in USA. Peachjar is an ed-tech company focused on connecting parents to their community to enrich children's lives. They are seeking a Customer Success Specialist to provide exceptional support and optimize customer experience through various communication channels.
Responsibilities
- Effectively engage customers through inquiry response and proactive outreach to demonstrate the product and present methods for optimal use
- Responsible for meeting or exceeding assigned goals for customer inquiry response and proactive engagement through phone, email, and chat communications
- Respond to all customer inquiries in a timely and professional manner that align with the organizational objective of providing fanatical customer support
- Develop a trusted advisor relationship with all customers through phone, email, chat communications and assist in developing the optimal solution for their needs; requires upsell ability
- Ensure 100% customer satisfaction with all current and prospective customers by resolving inquiries in a timely and efficient manner that builds trust and loyalty
- Ensure all info in Salesforce CRM is accurate and up-to-date and provide feedback on user experience to help improve our system
- Perform additional duties as required
Skills
- High school graduate or equivalent required
- 1 – 3 years of progressive customer support, account management, professional business experience required
- Must be available 7:30 AM - 4:00 PM Pacific Time Monday through Friday
- Typing 60+ words per minute required
- Self-starter with ability to work independently and on multiple initiatives simultaneously
- Excellent organizational, communication, and interpersonal skills
- Passion for helping customers and a strong attention to detail
- Technologically savvy with ability to learn quickly
- Ability to analyze problems and implement creative solutions
- Proven experience in customer success, support, retention, and account management preferred
- Proficiency with Salesforce CRM and Microsoft Office strongly preferred
Benefits
- Medical
- Dental
- Vision
- STD/LTD
- Employee Assistance Program
- Flexible Spending Accounts
- Life insurance
- Stock options
- 401(k)
- Generous PTO
- Holiday Pay
- Employee Perks Discount Program
- Employee Referral Bonus
- Work from home stipend
Company Overview