Medical Intake / Call Center
Hines is a nationwide leader in personalized managed health care, committed to providing quality care through effective programs. The Medical Intake/Call Center role serves as the first point of contact, responsible for collecting intake information, creating electronic patient files, and managing correspondence for the Utilization Review Department.
Responsibilities
- Answer Utilization Review line and direct to appropriate person, retrieve voicemail and transfer message to appropriate nurse
- Collect demographic information in order to create patient file
- Print, mail, fax and copy correspondence, as necessary
- Other duties as assigned
Skills
- High School Diploma or equivalent required
- Knowledge of computers, data entry in databases, word processing, and multiple line telephone systems
- At least one year of professional office experience, experience in a healthcare environment required
- Helpful and friendly telephone personality
- Ability to proof written material accurately
- Accurate data entry ability
- Ability to organize a large variety of tasks and prioritize as directed by the assigned URA Team Leader
- Ability to work with a variety of professional staff and provide clerical backup as needed for that staff
- Understanding of customer service
- Courses in computers, medical terminology, data entry, word processing, and secretarial training desired
- Bi-lingual helpful but not required
Benefits
- Quarterly bonus eligible!
- Competitive salary and benefits, including medical, dental, vision, long-term care, short-term disability, long-term disability, company paid and voluntary life insurance.
- Critical Illness, accident insurance and flexible spending also available!
- 401k plan with company match, fully vested after 1 year.
- No weekends and nights!
- Paid Holidays
- Work-life balance.
- Remote/hybrid setting (once trained)
Company Overview