[Remote] Customer Service Consultant, Guest Experience

Note: The job is a remote job and is open to candidates in USA. Home Health Focus AI is dedicated to helping home healthcare professionals find meaningful opportunities that prioritize patient care. They are seeking a Customer Service Consultant to deliver exceptional support, enhance guest experiences, and build loyalty through personalized engagement.

Responsibilities

• Deliver friendly, efficient, and helpful support to exceed guest expectations
• Recommend additional services and products to enhance the guest experience
• Resolve inquiries and issues effectively while maintaining high guest satisfaction
• Accurately track guest interactions and sales opportunities using CRM tools
• Build trust and loyalty with repeat guests through personalized engagement

Skills

• Genuine passion for delivering exceptional customer service
• Skill in upselling while enhancing the overall guest experience
• Ability to quickly and effectively resolve guest issues
• Strong collaboration skills and commitment to achieving shared goals
• Availability to work flexible shifts, including evenings and weekends
• TICO Certification (Travel Industry Council of Ontario) required within the first 60 days of employment; employer will cover the cost of the first attempt
• Previous experience in a customer service role within the travel industry

Benefits

• Opportunities for career advancement and access to professional training programs
• Incentives and rewards for exceptional service and upselling success
• Flexible work shifts, including evenings and weekends
• Participation in sustainability-focused initiatives with paid volunteer days

Company Overview