Customer Service Specialist
OrthAlign, Inc. is a growing medical device company seeking a Customer Service Specialist in their Customer Service Department. This role is responsible for managing the sales order entry process and resolving issues related to Delivered Order Forms and bill only purchase orders.
Responsibilities
- Create Sales Orders to input all DOFs into Expandable
- Identify problematic DOFs and work to resolve them
- Match bill only POs to the correct DOF sales orders
- Identify problematic bill only POs and work to resolve them
- Process commission deduction transactions
- Manage incoming phone calls, messages, and emails
- Perform administrative functions on the computer throughout the workday
Skills
- Experience in a general office/business environment of at least 1 year
- Strong proficiency using MS Office Suite (e.g., Word, Excel)
- Excellent written and verbal communication skills
- Results-oriented with appropriate urgency and tenacious follow-up
- Ability to work as a collaborative team member as well as independently
- Excellent attention to detail, producing high quality output appropriate to broader context
- Flexibility and strong organizational skills with ability to prioritize multiple tasks
- Sound judgment when making decisions and communicating with peers and management
- Basic math skills
- Good memory skills
- Problem analysis and problem-solving skills
- Preferably a BS/BA degree
- Knowledge and basic understanding of an ERP system
Benefits
- Competitive compensation including bonus and equity
- Opportunities for career advancement
- Full benefits package
- An evolving, engaging culture and workplace
Company Overview