[Remote] Healthcare Customer Service Collections Self Pay
Note: The job is a remote job and is open to candidates in USA. Cognizant is seeking a Healthcare Customer Service Collections – Self-Pay representative to assist clients' customers with their outstanding balance accounts while providing exceptional customer service. The role involves handling inbound and outbound calls, managing patient disputes, and ensuring compliance with relevant guidelines.
Responsibilities
- Handle inbound calls as a representative of the hospital to arrange debt repayment based on the patient's financial situation and client repayment guidelines, using credit card, check, or obtained insurance. Record all updates and acquired information on accounts
- Understand and utilize HIPAA and TCPA guidelines during each call
- Ensure all required statements have been sent for accounts handled and request statements as necessary
- Properly manage patient disputes by obtaining all pertinent information, noting the dispute on the account, and escalating to a supervisor as necessary
- Assist in making outbound calls when required
- Perform other activities and responsibilities as assigned
Skills
- High school diploma or GED
- Minimum one year collections experience in healthcare working with patients
- Minimum one year experience with Software Epic
- Associate's degree
- Two years of related experience
- Self-pay collections in healthcare
Benefits
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Company Overview