[Remote] MEDICAID MEMBER SERVICE REPRESENTATIVE
Note: The job is a remote job and is open to candidates in USA. CVS Health is the nation’s leading health solutions company, and they are seeking a Medicaid Member Service Representative. This role involves handling customer service inquiries and problems, engaging with members to provide guidance and support based on their unique needs.
Responsibilities
- Customer inquiries are of basic and at times complex nature
- CSR engages, consults and educates members based upon the member's unique needs, preferences and understanding while using tools and resources available to help guide the members along a clear path to care
Skills
- Customer service experience in a transaction-based environment such as a call center or retail location
- Must reside in Florida and live within 50 miles of either the Jacksonville or Plantation office
- High School Diploma or GED equivalent
- Trauma informed care training
- Exposure to Care Management
- Experience in a production environment
- Familiarity with de-escalations
- 1-2 years of Healthcare or Medicaid experience
- Telework experience
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility
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