[Remote] Member Support Specialist
Note: The job is a remote job and is open to candidates in USA. Medical Guardian is dedicated to empowering members to live life without limits through exceptional service for medical alert device users. As a Member Support Specialist, you will assist members and their families with product activations, troubleshooting, and billing, all within a supportive team environment.
Responsibilities
- Answer incoming telephone calls from members and/or caregivers needing assistance with their order, product, billing and/or other account services
- Guide callers through troubleshooting, navigating the company site or effectively using the products or services
- Maintain superior knowledge of Medical Guardian products, services and billing practices to ensure that information communicated to the member is accurate and complete
- Perform account updates as needed and thoroughly document conversations to keep member records complete and current
- De-escalate situations involving dissatisfied members; research issues and offer solutions to resolve problems
- Be a company brand ambassador, promoting the value of additional products and services during service calls
- This includes selling add-ons to existing members
- Display positive attitude while communicating with all internal and external members; collaborate with team members to improve the member experience
- Meet personal/team qualitative and quantitative performance objectives
- Perform other duties and responsibilities as assigned
Skills
- We are seeking experienced member service professionals and those who are caring and compassionate to join our team
- Permanent residency in one of the following states is required: AZ, DE, FL, GA, KY, KS, MA, MD, MI, NJ, OH, PA, SC, ID, IL, NC, TN, WV, and TX only
- Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future
- A dedicated private workspace with appropriate internet speed to effectively work from a home setting is required for this role
Benefits
- Paid Time Off available after 60 days.
Company Overview