Desktop Support Administrator
SkyBox Labs is a game development studio recognized as one of BC's Top Employers. They are seeking a Desktop Support Administrator to be the first line of defense on the Help Desk team, ensuring smooth operations and resolving IT issues across the studio.
Responsibilities
- Be the first point of contact on the internal Help Desk team, resolving IT issues and queries efficiently across the studio for in-studio and remote employees
- Diagnose and resolve technical issues across various platforms, minimizing downtime across the studio
- Set up and maintain hardware, including PCs, laptops, and peripherals
- Manage IT assets, inventory, and user accounts
- Collaborate with teams to streamline IT processes and improve efficiency
- Support user onboarding and offboarding, ensuring a seamless experience
- Use your positive energy, sharp problem-solving skills, and clear communication to support individuals and the studio as a whole
Skills
- 1-3 years of IT support experience
- Strong technical knowledge, including Windows 10/11, Google Suite, Office 365, macOS, Active Directory, and an IT Ticketing system
- Excellent problem-solving and communication skills, including written and verbal
- Ability to work in a fast-paced, dynamic environment
- A positive attitude and a passion for technology
- Experience with gaming hardware and software
- IT diploma or certification (e.g. CompTIA)
Benefits
- Comprehensive health benefits
- Free gym at our Burnaby Studio
- Employee Assistance Program
- Level up your C++ skills at SkyBox University
- Explore other disciplines through our Guild Program
- Lunch & Learns
- Social events
- Employee Resource Groups (ERGs)
Company Overview