[Remote] Temporary Case Administrator (Legal Support)
Note: The job is a remote job and is open to candidates in USA. The American Arbitration Association is seeking detail-oriented Temporary Case Administrators to support arbitration and mediation case administration. This fully remote role provides administrative and customer service support to ensure fair and efficient dispute resolution processes.
Responsibilities
- Manage arbitration/mediation case tasks and schedules
- Communicate with parties, attorneys, arbitrators, and mediators
- Maintain accurate case records in the PRISM case management system
- Prepare and send correspondence; coordinate calls and video conferences
- Apply fee schedules and support billing activities
- Provide timely, professional customer service and problem-solving
Skills
- Associate's degree or equivalent combination of education and relevant experience
- Strong written and verbal communication skills
- Ability to interpret legal documents and procedural rules
- Intermediate skills in Microsoft Outlook, Word, and Excel
- Highly organized with strong attention to detail; able to manage multiple priorities
- Professional, reliable, and able to maintain confidentiality
Company Overview