Transcription Operations Associate
AlphaSights is the leading global knowledge platform that connects professionals with knowledgeable domain experts. The Transcription Operations Associate will manage transcription services, ensuring quality and efficiency while overseeing a team of contractors.
Responsibilities
- Managing transcription orders, prioritizing unclaimed tasks, and addressing queries and capacity gaps for efficient production
- Independently addressing issues that affect transcription service delivery, while leveraging internal teams for troubleshooting as required
- Building and overseeing a skilled contractor team in your region
- Ensuring a productive and engaged contractor community, while also collaborating with our Transcription Quality Assurance team to improve quality metrics
Skills
- Bachelor's degree, with strong academic credentials in any field and noteworthy extracurricular leadership
- Track record of strong academic performance (minimum GPA of 3.5)
- Fluency in written and spoken English is essential
- Relevant internships and other evidence of interest / experience working in operations in a service or business context
Benefits
- 17 vacation days
- 10 company holidays
- End of year break between Christmas Day and New Year’s Day
- Competitive medical, dental, and vision insurance
- 401(k) match – 4% of your total compensation matched dollar-for-dollar
- Prime midtown office with state-of-the-art amenities
- The option to work from home on Fridays
Company Overview
Company H1B Sponsorship