[Remote] Collections Specialist
Note: The job is a remote job and is open to candidates in USA. RemoteHunter is seeking Remote Collections Specialists to join its team. The role involves making outbound and receiving inbound calls to collect payments for medical and non-medical accounts.
Responsibilities
- Handle inbound and outbound telephone calls promptly and professionally to perform collections
- Use negotiating and customer service skills to achieve positive outcomes
- Comply with all FDCPA, FCRA, HIPAA, and other applicable laws
Skills
- 1+ years of experience in Collections, Call Center, or Customer Service roles involving public contact
- Ability to accurately enter and update data on company and client systems
- Capability to work effectively in a fast-paced, deadline-driven environment
- Strong organizational skills and multitasking ability
- Customer service oriented
- Flexible with scheduling, including evenings and Saturdays as needed
- Ability to work cooperatively in a team environment
- Broadband internet connection (no DSL or Dial Up) with hardwired connection (no Wi-Fi or hotspots)
- Minimum internet speed: 40 mbps download, 5 mbps upload
- Cameras required to be on during training and as directed during shifts, excluding breaks
Benefits
- Health, Dental, Vision, Life, and Disability Insurance
- 401K with employer match
- HSA/Flexible spending accounts
- Paid time off starting at 90 days
- Annual profit sharing
- Seven paid holidays: Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day
- Family-friendly events
- Wellness programs and gym reimbursement
- All necessary equipment and technical support provided
Company Overview