Experienced Customer Service Representative - Remote Health Insurance Support
Join arenaflex, a local, independent not-for-profit health insurance company, in making a difference in the lives of over 1.9 million Arizonans. As a Customer Service Representative, you will be at the forefront of delivering exceptional customer experiences, ensuring that our members receive the best possible care and support.
About arenaflex
arenaflex is a leading health insurance company in Arizona, dedicated to inspiring health and making it easy for our members. With over 2,500 dedicated employees, we offer a wide range of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses. Our mission is to provide high-quality, affordable health insurance that empowers our members to live healthier and longer lives.
Workability at arenaflex
At arenaflex, we believe in the concept of Workability, which defines where and how we do our jobs. We offer a flexible work environment that allows our employees to work 100% remote, 100% in the office, or somewhere in-between. This means that you can enjoy the benefits of working from home while still being part of a dynamic and supportive team.
Job Description
We are seeking a full-time, remote Customer Advocate Phone Specialist to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our members via phone, email, and in-person. Your primary focus will be on resolving customer inquiries and correspondence in a timely and professional manner.
Key Responsibilities:
* Provide exceptional customer service to our members via phone, email, and in-person
- Identify, research, process, resolve, and respond to customer inquiries and correspondence
- Explain to customers a variety of information concerning our services, including contract benefits, changes in coverage, eligibility, claims, arenaflex programs, provider networks, etc.
- Answer a diverse and high volume of health insurance-related customer calls and correspondence daily
- Meet quality, quantity, and timeliness standards to achieve individual and department performance goals
- Document and record facts regarding inquiries and correspondence by updating arenaflex files and system
- Demonstrate and maintain current working knowledge of required arenaflex systems, procedures, forms, and manuals
- Perform all other duties as assigned
Requirements:
* High School diploma or equivalent
- At least 1 year of external Customer Service Experience
- Intermediate skill in use of office equipment, including copiers, fax machines, scanner, and telephones
- Detailed oriented, maintain confidentiality and privacy, and ability to navigate multiple computer systems and software programs
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and meet deadlines
Preferred Qualifications:
* Bilingual or multilingual skills, particularly in Spanish
- Experience working in the health insurance industry
- Knowledge of health insurance products and services
- Certification in customer service or a related field
Benefits:
* Starting hourly rate of $18.00 with opportunities for performance-based incentives and bonuses
- Additional $1 per hour Bilingual Premium for Phone Specialists who speak Spanish proficiently
- 9+ weeks of instructor-led paid, virtual training
- Up to 16 days PTO and 11 paid holidays
- 8 hours paid Volunteer hours to serve our community
- Up to a 12% Annual bonus based on Corporate Goals and Individual Performance
- Medical, Dental, and Vision Coverage
- 401(k) up to 5% dollar per dollar match
- Tuition Reimbursement
- Employee discounts, Gym Reimbursement, Wellness Programs, incentive bonuses, and more!
Work Environment:
* Remote work environment with flexible scheduling
- Collaborative and supportive team environment
- Opportunities for professional growth and development
- Recognition and rewards for outstanding performance
How to Apply:
If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of our members, we encourage you to apply for this exciting opportunity. Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. Apply Job!
Equal Employment Opportunity:
arenaflex is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other protected group.
Join our team and make a difference in the lives of our members!
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