Experienced Full Stack Technical Support Representative – Web & Cloud Application Development

At arenaflex, we're revolutionizing the telecommunications industry with innovative solutions and a commitment to excellence. As a Remote Technical Support Representative – Call Center Customer Service, you'll be at the forefront of delivering exceptional customer experiences, troubleshooting technical issues, and promoting our cutting-edge services. If you're passionate about technology, customer service, and career growth, we invite you to join our dynamic team and embark on a rewarding journey with arenaflex.

About arenaflex

arenaflex is a leading provider of telecommunications services, dedicated to empowering individuals and businesses with fast, reliable, and innovative solutions. Our team is driven by a passion for excellence, diversity, and creativity, and we're committed to making a positive impact on the communities we serve. As a Remote Technical Support Representative, you'll be part of a diverse and dynamic team that values individuality, compassion, and commitment to achieving unified success.

Life at arenaflex

At arenaflex, we believe that our employees are our greatest asset. We're committed to creating a work environment that's supportive, inclusive, and empowering. Our team is driven by a shared vision of excellence, and we're dedicated to providing the tools, resources, and opportunities for growth and development. Whether you're a seasoned professional or just starting your career, we offer a dynamic and challenging environment that will help you reach your full potential.

Potential Growth

arenaflex is committed to providing opportunities for growth and development, both within the company and beyond. We believe that our employees are the key to our success, and we're dedicated to empowering them with the skills, knowledge, and experience they need to succeed. Whether you're interested in advancing within the company or pursuing new opportunities, we offer a range of training programs, mentorship opportunities, and career development resources to help you achieve your goals.

Choosing arenaflex

So, why choose arenaflex? Here are just a few reasons why we're the perfect fit for you:

• Innovative solutions: We're at the forefront of telecommunications technology, and we're committed to delivering innovative solutions that meet the evolving needs of our customers.
• Dynamic team: Our team is diverse, dynamic, and passionate about delivering exceptional customer experiences.
• Career growth opportunities: We're committed to providing opportunities for growth and development, both within the company and beyond.
• Competitive compensation and benefits: We offer a comprehensive benefits package, including health insurance, dental and vision coverage, life insurance, disability benefits, and a 401(k) plan with employer matching.
• Flexible work arrangements: We offer flexible work arrangements, including remote work options, to help you balance your work and personal life.

Benefits

arenaflex offers a range of benefits to support your physical, emotional, and financial well-being. Here are just a few of the benefits we offer:

• Health insurance: We offer comprehensive health insurance coverage, including medical, dental, and vision benefits.
• Dental and vision coverage: We offer separate dental and vision coverage to help you maintain good oral and eye health.
• Life insurance: We offer life insurance coverage to help protect your loved ones in the event of your passing.
• Disability benefits: We offer disability benefits to help you maintain your income in the event of a disability.
• 401(k) plan: We offer a 401(k) plan with employer matching to help you save for your retirement.
• Wellness program: We offer a wellness program to help you maintain a healthy lifestyle and reduce stress.
• Paid time off: We offer paid time off to help you balance your work and personal life.
• Paid holidays: We observe a range of holidays, including Christmas, New Year's Day, and Thanksgiving.
• Employee referral program: We offer an employee referral program to help you earn rewards and bonuses for referring friends and family to arenaflex.

Job Description

As a Remote Technical Support Representative – Call Center Customer Service, you'll be responsible for delivering exceptional customer experiences, troubleshooting technical issues, and promoting our cutting-edge services. Here are just a few of the key responsibilities of this role:

• Answer customer requests: You'll answer customer requests by telephone, online (e.g., chat, email, social media) regarding service offerings, technical issues, billing, and equipment.
• Follow up with proper internal/external documentation: You'll follow up with proper internal/external documentation to ensure that customer requests are properly recorded and tracked.
• Maintain working knowledge of all company products and services: You'll maintain a working knowledge of all company products and services in a fast-paced, continually changing technical environment.
• Complete service orders, trouble tickets, and handle customer requests: You'll complete service orders, trouble tickets, and handle customer requests with accuracy and the utmost courtesy for all internal and external vendors and customers.
• Properly utilize third-party and stand-alone software: You'll properly utilize third-party and stand-alone software to resolve every type of customer inquiry/issue.
• Recognize and close on opportunities to upsell services: You'll recognize and close on opportunities to upsell services appropriately.
• Maintain confidentiality of customer information: You'll maintain confidentiality of customer information at all times.
• Maintain proper documentation of customer files: You'll maintain proper documentation of customer files, including service orders, trouble tickets, and customer requests.
• Practice organization and time management skills: You'll practice organization and time management skills, including prioritizing work and requesting additional work when appropriate.
• Ensure remote work area is maintained in a clean and professional manner: You'll ensure that your remote work area is maintained in a clean and professional manner and situated in a quiet environment conducive to customer assistance.

Job Qualifications

To be successful in this role, you'll need to possess the following qualifications:

• Minimum of 1-year previous customer service experience: You'll need to have a minimum of 1 year of previous customer service experience resolving customer inquiries of a non-technical nature in a face-to-face, phone, or multi-channel online environment.
• Minimum 1-year previous internet, cable, or telecommunications technical support/help desk troubleshooting experience: You'll need to have a minimum of 1 year of previous internet, cable, or telecommunications technical support/help desk troubleshooting experience.
• Ability to understand the big picture: You'll need to be able to understand the big picture while working daily to improve your performance by maintaining KPI goals.
• Appreciation of the company's rapid growth and career development opportunities: You'll need to appreciate the company's rapid growth and career development opportunities.
• High school diploma or equivalent: You'll need to have a high school diploma or equivalent.
• College degree preferred: A college degree is preferred but not required.
• Strong proficiencies in computers: You'll need to have strong proficiencies in computers, with an emphasis on Internet connectivity and networking.
• Knowledge of working remotely using multimedia methods of contact with customers: You'll need to have knowledge of working remotely using multimedia methods of contact with customers.
• Excellent verbal and written communication skills: You'll need to have excellent verbal and written communication skills.
• Function as a team player in peer relationships: You'll need to be able to function as a team player in peer relationships.
• Availability to commit to flexible work schedule: You'll need to be available to commit to a flexible work schedule.
• Ability to follow a daily schedule: You'll need to be able to follow a daily schedule.
• Excellent attendance is expected: Excellent attendance is expected.
• Must be able to pass a criminal background check and drug test: You'll need to be able to pass a criminal background check and drug test.
• Flexibility to work voluntary and mandatory overtime to meet business needs: You'll need to be flexible to work voluntary and mandatory overtime to meet business needs.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer

arenaflex is an equal opportunity employer. arenaflex, Inc. takes part in the E-Verify program.

Apply Now

If you're passionate about delivering exceptional customer experiences, troubleshooting technical issues, and promoting cutting-edge services, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job