Experienced Customer Service Representative – Delivering Exceptional Experiences for arenaflex Customers

At arenaflex, we're passionate about building long-lasting relationships with our customers, and we're looking for a talented and dedicated Customer Service Representative to join our team. As a key member of our customer-facing team, you'll play a vital role in providing exceptional service, exceeding customer expectations, and driving business growth.

About arenaflex

arenaflex is a leading manufacturer and supplier of innovative products and services for various industries, including agtech, renewable energy, residential, and infrastructure markets. Our mission is to advance the art and science of engineering, science, and technology to shape the future of comfortable living, sustainable power, and productive growing. We're guided by an inclusive, values-driven culture that celebrates and rewards different perspectives, and we're committed to creating lasting positive impact on everyone our business touches.

Job Summary

As an Experienced Customer Service Representative at arenaflex, you'll be responsible for providing top-notch customer service, resolving issues efficiently, and driving sales growth. You'll be the primary point of contact for customers, handling inquiries, and resolving problems in a timely and professional manner. Your exceptional communication skills, problem-solving abilities, and passion for delivering exceptional customer experiences will make you an invaluable asset to our team.

Primary Accountabilities (Essential Duties)

* Communicate with customers via phone, email, fax, or in person on order/delivery status, stock issues, change orders, and service issues, including internal customers.

• Review all problems or issues with the appropriate department(s) and help find suitable resolutions.
• Process EDI, emailed, faxed, phoned, and written sales orders.
• Process Daily load shipments and LTL orders, coordinating with the shipping department.
• Process Return Authorizations (RMAs).
• Process daily receiving, archive POD paperwork, and perform assorted data entry.
• Be an expert on our product lines to provide product recommendations and technical advice to customers.
• Make proactive outside phone calls to prospective customers.
• Cultivate strong customer relationships to encourage trust and loyalty.
• Work with customers to better understand their needs and goals.
• Set and meet sales goals and objectives set by leadership.
• Support outside sales teams.
• Assist customers and/or Territory Sales Managers with any inquiry or problem concerning their orders, providing prompt and efficient response and resolution.
• Ensure customers are satisfied with products or services.
• Troubleshoot common issues with products or services.
• Work with a team of CSRs and other departments to find suitable solutions.
• Perform other duties as assigned.
• Coordinate customers' needs with other departments as required to ensure needs are met, i.e., special orders, shipping, or production instructions.
• Liaise between departments internally to provide information in response to inquiries.

Position Requirements

* High School diploma or GED

• Bachelor's degree preferred or 3 years' experience in a similar role, including inside sales or customer service.
• Excellent communication skills, both verbal and written
• Proficient problem-solving and multitasking skills
• Team player and thrive in a collaborative team environment
• Desire to learn and grow
• Ability to promote teamwork among peers
• Ability to answer a high volume of calls and/or emails daily
• Proficient in Microsoft programs such as Excel, Word, and Office
• Experience with SAP or an equivalent ERP system

What We Offer

At arenaflex, we're committed to providing a comprehensive benefits package that supports your physical, emotional, and financial well-being. Our benefits include:

• Health & Welfare:

+ Medical, dental, and vision insurance plans for employees and dependents + Health care & dependent flexible spending plans + Free Life and AD&D coverage with supplemental coverage options + Employee assistance programs focused on mental health

• Financial Wellbeing:

+ Competitive compensation + Bonus opportunities + Generous 401(k) plan

• Flexibility & Time Off:

+ Paid time off, including vacation, bereavement, jury duty, sick leave, disability, holidays + Hybrid & remote work opportunities available

• Community & Personal Development:

+ Donation matching and time off to volunteer + Educational reimbursement

Why Join arenaflex?

At arenaflex, we're passionate about creating a workplace that's inclusive, supportive, and empowering. We believe in celebrating and rewarding different perspectives, and we're committed to creating lasting positive impact on everyone our business touches. If you're a motivated and dedicated individual who shares our values, we encourage you to apply for this exciting opportunity.

How to Apply

If you're ready to take your customer service skills to the next level and join a dynamic team that's shaping the future of our industry, please submit your application through our website: [insert link]. We can't wait to hear from you! Apply Job! Apply for this job