Experienced Realtime Technical Services Coordinator – Night Shift Operations

At arenaflex, we're on a mission to revolutionize accessibility and make a lasting impact on the world. As a leading provider of innovative solutions for video and audio content, we're seeking an experienced Realtime Technical Services Coordinator to join our Operations team in Canonsburg, PA. If you're passionate about delivering exceptional customer service, working in a dynamic environment, and contributing to a company that's changing the game, we want to hear from you.

About arenaflex

arenaflex is a pioneering company that's been at the forefront of captioning expertise for 35 years. Our unique blend of Artificial Intelligence and Human Intelligence has made us the most trusted solution for ensuring all video and audio content is accessible to everyone. With a market cap of $2B and a growing presence in New York, San Francisco, Tel Aviv, and Kyiv, we're a company that's not afraid to push boundaries and challenge the status quo.

The Role

As a Realtime Technical Services Coordinator, you'll play a vital role in our real-time captioning department. You'll work closely with our team of experienced editors, providing customer and captioner support in a fast-paced environment. Your primary responsibilities will include:

• Setting up closed captioning for live TV networks
• Ensuring on-air continuity of captions for all shows being captioned
• Researching and transcribing scripted portions of programming
• Using attention to detail to ensure that caption files are correct for live broadcast
• Troubleshooting and resolving client issues to ensure continuity of closed captions
• Partnering with Realtime Captioners to set up/test/verify captions for their scheduled programs
• Assisting clients and Captioners with various questions about connections, caption placement, etc.

What We're Looking For

To succeed in this role, you'll need:

• A high school diploma (Associate's or Bachelor's degree preferred)
• Ability to work variable shifts, including late evenings, weekends, and holidays
• Strong English grammar and proofreading skills
• MS Office proficiency
• Typing experience (moderate typing ability at 35 wpm)
• Ability to work effectively on independent tasks or work cooperatively as part of a team
• Experience with video equipment is helpful but not required
• Customer service/retail experience a plus
• Must successfully pass arenaflex proficiency tests

What We Offer

As a valued member of our team, you'll enjoy:

• Competitive hourly rate of $17/hour (aligning with your experience and skill set)
• Comprehensive benefits package, including Medical Insurance, Dental Insurance, Vision Insurance, Life and AD&D Insurance, Short Term and Long Term Disability, Paid Time Off, and 401k
• Opportunity to work with a dynamic team of like-minded individuals who are passionate about making a difference
• Flexible remote work opportunities and a chance to work in our Canonsburg, PA office location
• Professional growth and development opportunities in a fast-paced, startup environment
• A chance to be part of a company that's changing the game and making a lasting impact on the world

Our Culture

At arenaflex, we're a group of tech-savvy individuals who are always open to growth and learning opportunities. We're adaptable and flexible, thriving in a fast-paced environment. We're creative minds who rethink and question how to outperform past results. We're effective communicators who can promote and represent arenaflex's tech and brand. We're a company that values diversity, equity, and inclusion, and we're committed to creating a workplace that's welcoming and inclusive for all.

How to Apply

If you're passionate about delivering exceptional customer service, working in a dynamic environment, and contributing to a company that's changing the game, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.

Equal Opportunity Employer

arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. Apply for this job