Customer Service Advisor (12 month fixed term c...

Customer Service Advisor (12 month fixed term contract)

Join to apply for the Customer Service Advisor (12 month fixed term contract) role at Chubb Fire & Security.

Are you looking to join a business that offers a genuine ‘people first’ culture? Here at Chubb Fire & Security we have an opportunity for a Customer Service Advisor to join our Customer Excellence Team based in Blackburn (BB1 2PR) on a full time, permanent basis.

About Us, Our Culture & What We Can Offer You

Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things!

Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.

Salary: £24,800 per annum on a 12 month fixed term contract

Working hours: 37.5 hours per week | Monday to Friday | 9.00am – 5.00pm

What You’ll Be Doing as a Customer Service Advisor

As a Customer Service Advisor within our Customer Excellence Team, no two days will be the same, but you’ll always strive to provide the best customer service experience to all internal and external customers calling into the Contact Centre. You’ll work with professional warmth and patience to support our customers in the way you would like to be helped.

• Support our Engineering Teams in the field using both email and telephone, updating the relevant systems accordingly
• Accurately record information, ensuring it’s processed correctly
• Take ownership of all aspects of customer service, both internal and external from the business including recording any customer requests
• Be proactive in identifying incidents that may affect the Centre\'s service delivery and follow escalation procedures

What We Would Like You To Bring

Experience isn’t necessary as we offer full training. Whatever your background, ask yourself: “What can I do to make a difference to this Customer, every time you answer a call.”

• You’ll be a natural communicator, with the ability to build rapport with customers and colleagues. It’s essential you can write effective emails to our clients/customers
• Solution focused – strive to understand and resolve potential issues on each call
• Solid IT literacy - familiarity with multiple systems, in-house portals and Microsoft platforms
• Remain calm under pressure – some calls/emails may be urgent
• Open-minded and willing to learn - learning in a fast-paced and ever-changing environment

Additional Information

We are a global business with a long-standing culture and a commitment to extensive training for all Advisors, fully supporting and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

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