[Hiring] Senior Reinsurance Business Analyst – Application Support @LE002 Duck Creek Technologies, LLC
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for a talented Senior Reinsurance Business Analyst - Application Support to at Duck Creek Technologies, a leading provider of innovative software solutions for the insurance and reinsurance industry. As a Senior Reinsurance Business Analyst - Application Support you will be responsible for managing and optimizing the reinsurance application systems. This role involves working closely with various stakeholders to ensure the effective and efficient use of reinsurance software, supporting the reinsurance operations team, and driving improvements in system functionality.
- System Management:
Maintain and administer reinsurance application systems, ensuring they are functioning optimally. Monitor system performance and troubleshoot issues promptly.
- User Support:
Provide technical support and training to reinsurance team members on application usage. Develop and maintain user manuals, training materials, and system documentation. Act as a liaison between the reinsurance team and IT department to resolve technical issues.
- Data Management:
Ensure the accuracy and integrity of reinsurance data within the application systems. Perform regular data audits and reconciliations. Develop and implement data validation processes to maintain data quality.
- Process Improvement:
Identify opportunities to streamline reinsurance processes through system enhancements. Collaborate with stakeholders to gather requirements and implement system improvements. Participate in system testing and validation efforts to ensure successful implementation of changes.
- Reporting and Analysis:
Conduct data analysis to identify trends, anomalies, and areas for improvement. Support the development of analytical tools and dashboards for reinsurance metrics.
- Month End Close:
Support month-end-close (MEC) activities for key customers that may require off-hour support. Support customers in triaging open issues, which may include coordination across cross functional teams (e.g. infrastructure). Provide solutions to resolve Treaty and Facultative attachment issues.
Qualifications
- Degree preferred or equivalent years of practical job experience in a similar function or role.
- A minimum of 5 years of reinsurance experience with a focus on system configuration and support.
- Proven knowledge and experience with reinsurance structures and processes.
- Strong technical aptitude with proficiency in reinsurance software applications (e.g., Sapiens Master/ReinsurancePro, SAP, SICS, or similar systems).
- Experience with ITIL framework or other best practices for IT service management.
- Excellent communication skills (verbal and written), with the ability to effectively interact with technical and non-technical stakeholders (internally and externally) at all levels of the organization.
- Familiarity with CRM systems, case management tools, and other support-related software (ServiceNow, Salesforce, or Jira Service Desk).
- Proven ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively.
- Strong analytical and problem-solving skills, with a meticulous attention to detail and a proactive approach to identifying and resolving issues.
Requirements
- Travel: 0-10%
- Work Authorization: Must be legally authorized to work in the country of the job location.
Benefits
- Flexible work environment
- Medical, dental, vision, life and disability insurance
- 401(k) Retirement Plan
- Flexible Spending & Health Savings Account
- Paid holidays, vacation, and volunteer time
- Employee assistance program and other benefits.
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