[Remote] Site Reliability Engineer (SRE) - Platform Infrastructure team (100% Remote - USA)

Note: The job is a remote job and is open to candidates in USA. Hopper is a travel tech company seeking a Senior Site Reliability Engineer to join their Platform Infrastructure team. The role involves building and operating the cloud foundation that supports products used by millions of travelers, focusing on automation, scalability, and developer experience.

Responsibilities

• Improve and evolve platform tooling to support a growing number of services and teams across Hopper
• Design infrastructure workflows that are simple, consistent, and scalable — enabling engineers to build and deploy with confidence
• Drive automation across key infrastructure components, reducing manual work and increasing reliability
• Adapt and scale infrastructure offerings to meet the needs of product teams while maintaining a cohesive and maintainable platform
• Participate in incident response for platform-level issues as part of a globally distributed, sustainable on-call rotation (with team coverage across the Americas and Europe)
• Support engineering teams by troubleshooting platform issues, answering infrastructure-related questions, and reviewing pull requests that affect core systems
• Collaborate with a small, high-impact team of SREs, focused on operational excellence, performance, and developer experience

Skills

• Professional experience in SRE, DevOps, Software Engineering, or Systems Engineering, with a passion for building reliable, scalable infrastructure
• Strong troubleshooting and incident response skills across distributed systems and cloud-native environments
• Solid system design and analytical thinking, with a focus on simplicity, performance, and maintainability
• Clear and effective communication skills, with the ability to collaborate across engineering teams
• Hands-on experience with major cloud platforms — ideally Google Cloud Platform (GCP)
• Deep familiarity with Infrastructure as Code, preferably using Terraform
• Experience building and operating with containers and Kubernetes, and tools like Helm or Kustomize
• Working knowledge of Service Mesh technologies, preferably Istio
• Solid understanding of networking fundamentals — DNS, TLS, certificates, ingress controllers, etc
• Knowledge of cloud and infrastructure security best practices, including IAM, RBAC, and network segmentation
• Familiarity with authentication and authorization protocols and technologies
• Experience with observability stacks — logs, metrics, tracing, and APM (preferably using Datadog)
• Practical knowledge of CI/CD pipelines and deployment automation
• Exposure to database technologies, both SQL and NoSQL
• Comfortable writing scripts in Bash, Python, or similar scripting languages to automate routine tasks and build tooling

Benefits

• Unlimited PTO.
• Carrot Cash travel stipend.
• Access to co-working space on demand through FlexDesk AND Work-from-home stipend.
• Please ask us about our very generous parental leave, much above industry standards!.
• 100% employer paid Medical, Dental and Vision coverage for employees.
• Access to Disability & Life insurance.
• Health Reimbursement Account (HRA).
• DCA/ FSA and access to 401k plan.

Company Overview

• Hopper is a travel app that uses predictive analytics to make travel recommendations. It was founded in 2007, and is headquartered in Montréal, Quebec, CAN, with a workforce of 201-500 employees. Its website is http://www.hopper.com.

Company H1B Sponsorship

• Hopper has a track record of offering H1B sponsorships, with 6 in 2025, 6 in 2024, 20 in 2023, 28 in 2022, 15 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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