CRM Data Specialist Framingham, MA
About the position At Definitive Healthcare, our passion is to transform data, analytics and expertise into healthcare commercial intelligence. We help clients uncover the right markets, opportunities and people, so they can shape tomorrow's healthcare industry. Our SaaS platform creates new paths to commercial success in the healthcare market, so companies can identify where to go next. Our employees are kind, collaborative, energetic, approachable and driven. On top of that, we value the unique perspectives, backgrounds and voices of our employees. Why? Because their diverse experiences drive new ideas and help us build a better community. For over 10 years, we've built a collaborative culture driven by employees who share a passion for improving the healthcare ecosystem, enjoy giving back to the local community and value diversity and inclusion. One of the hallmarks of our culture is our commitment to community service. Through the DefinitiveCares program, employees can work with their choice of more than 40 charitable organizations, supporting causes from hunger and homelessness to healthcare, LGBTQ+ issues, racial justice, women's initiatives and more. 2021 marked the sixth year that we had 100% employee participation in DefinitiveCares. We also provide a range of opportunities for employees to connect with each other. Employees can join any of our employee run affinity groups supporting causes such as women's empowerment, LGBTQ+, Black, indigenous and people of color (BIPOC), disabilities and working parents and potential for many more. Affinity groups often enable greater education companywide through training, events and speaker series. We're also a great place to work. For five years in a row, we've been recognized by the Boston Business Journal and the Boston Globe as a best place to work in Massachusetts. In 2022, Energage recognized us for Culture Excellence in Compensation & Benefits, Innovation, Great Leadership, Purpose & Value and Work-Life Flexibility! Think you'd be a good addition to our team? Explore our available positions here. We'd love the chance to get to know you.
Responsibilities
- Identify new data sources for the company through various methods including, but not limited to, external database/list sources, event participation, monitoring news feeds
- Improve the efficacy of data for prospective efforts by adding new companies and contacts, and keeping accounts updated with merger and acquisition data, respond to requests for additions from sales, etc.
- Classify marketing leads for follow up by the MDR/SDR (XDR) organization to ensure correct lead routing by vertical
- Leverage, administer, and evaluate future tools to improve and expand data quality
- Devise, coordinate, and conduct data-cleansing initiatives
- Purge and eliminate redundant information from CRM database
- Propose processes for achieving and maintaining high data quality in conjunction with sales leaders and other key stakeholders
Requirements
- BA or BS degree
- Process and data focused with the ability to understand data and identify trends
- High-level organizational skills and the ability to juggle multiple projects
- Detail-oriented with a strong work ethic
- Strong written and oral communications skills
- Experience or interest in sales or sales operations
- Excel and Salesforce.com experience required
- Aptitude for working with technology platforms
Benefits
- Competitive benefits package including great healthcare benefits and a 401(k) match
- Flexible and dynamic culture
- Opportunities for community service through Definitive Cares
- Recognition as a best place to work in Massachusetts
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