Medical Specialist/Data Entry Specialist, Medical Information Services (10AM-7PM EST) at blithequark

Are you a detail-oriented and customer-focused professional seeking a challenging role that combines medical expertise with data entry skills? Do you thrive in a fast-paced environment where no two days are the same? Look no further than blithequark, a leading provider of innovative technology solutions in the human capital management industry. As a Medical Specialist/Data Entry Specialist, you will play a vital role in ensuring the accuracy and compliance of drug screening processes, while providing exceptional customer service to clients and coworkers.

About blithequark

blithequark is a dynamic company that has been at the forefront of the background check and drug screening industry for over two decades. As a seven-time Inc. 5000 honoree and founding member of the Professional Background Screening Association (PBSA), we have established ourselves as a trusted partner for employers seeking to improve workplace safety and health. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a leader in our industry. With a strong presence in Alpharetta, Georgia, and a global reach through our technology solutions, blithequark is an exciting place to build a career.

What You'll Do

As a Medical Specialist/Data Entry Specialist, you will be responsible for a wide range of tasks that require attention to detail, excellent communication skills, and a strong work ethic. Some of your key responsibilities will include:

• Championing blithequark clients through interaction via phone and written communication to provide exceptional customer service
• Partnering with clinics and occupational health facilities to obtain necessary documentation for clients
• Providing billing fees for occupational health services in appropriate programs
• Partnering with collectors to schedule and perform urine drug screen collections and other screenings at client facilities
• Reviewing occupational health results and forwarding to clients in a timely manner across multiple platforms
• Analyzing, problem-solving, and providing resolution to locate clinics and other occupational health facilities
• Entering new sites and billing information across multiple platforms
• Setting up third-party billing accounts
• Confirming existing vendor data and updating as needed across multiple platforms
• Ordering vendor products as needed for onsite events
• Utilizing Salesforce Customer Relationship Management (CRM) for case management
• Initiating and maintaining appropriate documentation of case management from initial report through final resolution

Who You Are

To succeed in this role, you will need to possess a unique combination of skills and qualities. Some of the essential qualifications include:

• Previous experience in the drug-screening industry (a plus!)
• MS Office Intermediate User (Advanced User a plus! and Excel Super User a plus plus!)
• Experience in support/client services – customer service orientation essential
• History of successful outcomes in handling difficult situations and customers
• Excellent written and verbal communication with a keen attention to detail
• A strong work ethic, problem-solver, and a goal-oriented mindset
• Well organized, able to prioritize, and efficiently work under high volume conditions
• Works well independently, but also eager to work collaboratively across teams while demonstrating leadership and accountability

Work Environment and Culture

As a remote worker, you will have the flexibility to work from the comfort of your own home office, as long as you have a dedicated space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection. We prefer cable or fiber internet connections (at least 75mbps download/10mbps upload) as satellite connections often cannot support the technologies used to perform day-to-day tasks. At blithequark, we value a culture of innovation, collaboration, and customer satisfaction. We believe in empowering our employees to take ownership of their work and to make a meaningful impact on the lives of others. If you share our values and are passionate about delivering exceptional results, we want to hear from you!

Compensation and Benefits

As a Medical Specialist/Data Entry Specialist, you will be eligible for a competitive hourly rate of $17.00/hour, as well as a range of benefits that include:

• Paid healthcare and life insurance premiums
• Low-cost dental and vision insurance
• Employee assistance program
• 401K matching up to 4%
• 17 days of paid time off
• 8 company-paid holidays
• 2 additional days of paid time off for volunteer activities

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in investing in the growth and development of our employees. As a Medical Specialist/Data Entry Specialist, you will have access to a range of learning and development opportunities that will help you to advance your career and achieve your goals. Some of the benefits include:

• Exciting and meaningful learning and development opportunities
• Opportunities to work on high-profile projects and to make a meaningful impact on the lives of others
• Collaborative and supportive work environment
• Opportunities for career advancement and professional growth

How to Apply

If you are a motivated and customer-focused professional with a passion for delivering exceptional results, we want to hear from you! To apply for the Medical Specialist/Data Entry Specialist role, please visit our website and submit your application through the link below: Apply Job! We look forward to hearing from you and to welcoming you to the blithequark team! Apply for this job