Experienced Order Processing Specialist – Customer Service and Logistics Support

Are you a detail-oriented and organized individual with a passion for delivering exceptional customer service? Do you have a knack for processing orders and managing logistics with ease? If so, we invite you to join the dynamic team at blithequark as an Order Processing Specialist, where you will play a vital role in supporting the company's spare parts sales order management and customer service operations.

About blithequark

blithequark is a leading provider of innovative solutions and services, dedicated to empowering businesses and individuals to achieve their full potential. Our company culture is built on a foundation of collaboration, innovation, and customer-centricity, and we are committed to fostering a work environment that is inclusive, supportive, and stimulating.

Job Summary

As an Order Processing Specialist at blithequark, you will be responsible for handling a wide range of pre-sales and post-sales service functions related to domestic and international order processing. You will interact with internal and external customers, process orders, manage logistics, and ensure seamless delivery of products and services. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.

• Process orders for materials for both domestic and/or international requests in accordance with company policy and practice.
• Coordinate and perform activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
• Receive customer requests and prepare documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
• Update databases with the status of returned materials issues and accounts for returns inventory.
• Record and report the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
• Ensure service information is accessible by sorting and filing documents/forms.
• Handle requests for additional company materials.
• Maintain records of returns, schedule changes, product enhancements or changes, and product pricing, and resolve return credit problems.
• Coordinate and perform activities associated with the transfer of consigned material.
• Coordinate and perform activities associated with order tracking and customs clearance by working with transportation carriers and brokers.

Essential Qualifications

* Direct customer support experience, including administrative experience.

• Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
• Proficient in utilizing business tools such as email, Microsoft Word, Excel, and PowerPoint.
• Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired.
• Typical education and experience: Associate degree or equivalent, 1-3 years of related experience.

Preferred Qualifications

* Experience working in a fast-paced customer service environment.

• Knowledge of logistics and supply chain management principles.
• Familiarity with international trade regulations and customs clearance procedures.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.

Skills and Competencies

* Strong organizational and time management skills.

• Ability to work in a team environment and collaborate with colleagues.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to adapt to changing priorities and deadlines.
• Proficient in utilizing business tools such as email, Microsoft Word, Excel, and PowerPoint.
• Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the growth and development of our employees. As an Order Processing Specialist, you will have opportunities to learn and grow with our company, including:

• On-the-job training and mentorship.
• Opportunities for professional development and advancement.
• Access to training programs and workshops.
• Collaborative and supportive work environment.

Work Environment and Company Culture

blithequark is a dynamic and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on a foundation of collaboration, innovation, and customer-centricity, and we are committed to fostering a work environment that is inclusive, supportive, and stimulating.

Compensation and Benefits

We offer a competitive compensation package, including:

• Hourly rate: $25.00 - $28.00 per hour.
• 401(k) plan with company match.
• Paid time off and sick time.
• Company offers a generous benefits package that pays 100% of medical, dental, and vision.
• Short-term disability.

How to Apply

If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and stimulating, and we are dedicated to fostering a culture of diversity, equity, and inclusion. Apply for this job