Experienced Customer Service Associate – Swedish Language Support for Global Customers

Are you a highly motivated and customer-focused individual with excellent communication skills in Swedish? Do you have a passion for delivering exceptional support experiences and a willingness to learn and grow with a dynamic team? If so, we invite you to join blithequark's award-winning Customer Service team as a Customer Service Associate, providing top-notch support to our customers in Sweden.

About blithequark

blithequark is a global leader in the entertainment industry, renowned for its commitment to customer-centricity and innovative storytelling. Our mission is to be Earth's most customer-centric company, and our Customer Service team is a key part of achieving that goal. As a Customer Service Associate, you will be part of a diverse and dynamic team that is passionate about delivering exceptional support experiences to our customers.

Role Overview

As a Customer Service Associate, you will be the first point of contact for our customers in Sweden, providing support through phone, chat, and email. You will use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers to prevent issues, solve queries, and delight our customers. Your role will require working variable hours to match when customers need us most, including late evening and day shifts, with a minimum of 40 hours per week.

Key Responsibilities

* Provide exceptional support to customers in Sweden through phone, chat, and email

• Use a variety of tools to navigate, research, and review solutions to resolve customer queries
• Communicate effectively with customers to prevent issues, solve queries, and delight our customers
• Work variable hours to match when customers need us most, including late evening and day shifts
• Meet or exceed performance targets and quality standards
• Participate in ongoing training and development to improve skills and knowledge

Essential Qualifications

* Minimum age: 18 years old

• Have the right to work in The Netherlands
• Strong communication skills in Swedish (both written and oral fluency) and basic communication skills in English
• Experience working with a computer
• Availability to work varying shifts from Monday to Sunday within the operating hours of 7am to 9pm
• Willingness and ability to work in rotating shifts (i.e. early, late, weekend and compensated overtime as required)
• Initial four weeks availability for full-time training (paid)
• Quiet, distraction-free workspace (dedicated office space with a desk and chair)
• Minimum 50 Mbps broadband connection speed using a hard-wire ethernet internet connection (no WIFI)

Preferred Qualifications

* Previous experience in customer service or a related field

• Strong problem-solving and analytical skills
• Ability to learn quickly and adapt to new situations
• Comfortable multi-tasking in a high-energy environment
• Experience working in a remote or virtual environment

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to learn quickly and adapt to new situations
• Comfortable multi-tasking in a high-energy environment
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

* Ongoing training and development to improve skills and knowledge

• Opportunities for career growth and advancement within the company
• Access to expert training and coaching to support professional development
• Collaborative and dynamic work environment with a focus on teamwork and innovation

Work Environment and Company Culture

* Remote work environment with flexible scheduling to match customer needs

• Collaborative and dynamic work environment with a focus on teamwork and innovation
• Opportunities for socialization and team-building activities
• Access to employee discounts and perks through our Disney Extras program

Compensation, Perks, and Benefits

* Competitive hourly rate: €15.50 per hour

• Up to €800 relocation allowance (for overseas applicants only)
• Salary increase after 6 months tenure
• Life insurance
• Internet allowance
• Disney employee discount
• Lifestyle benefits and retail discounts through our Disney Extras program
• Expert training and ongoing opportunities to learn more and develop your skills

How to Apply

If you are a motivated and customer-focused individual with excellent communication skills in Swedish, we invite you to apply for this exciting opportunity. Please click on the link below to start the application process, which will take approximately 1-2 hours to complete. You will have the option to save your application between each stage of the application process and return to it if necessary. Apply Job!

Note:

The application process will include assessments to evaluate your suitability for the role. If you are selected to move forward, your Swedish language skills will be assessed. If successful, we will contact you about next steps. Apply for this job