Experienced Order Processing Specialist – Customer Service and Logistics Support

Join blithequark, a dynamic and innovative company, as we seek an experienced Order Processing Specialist to join our Customer Service team. As a key member of our team, you will play a vital role in servicing spare parts sales order management, working with internal and external customers, and managing orders from start to finish. If you have a passion for delivering exceptional customer service, are detail-oriented, and possess excellent communication skills, we encourage you to apply for this exciting opportunity.

About blithequark

blithequark is a leading provider of innovative solutions and services, dedicated to delivering exceptional customer experiences. Our company culture is built on a foundation of collaboration, innovation, and a commitment to excellence. We are passionate about empowering our employees to grow and develop their careers, and we offer a range of benefits and opportunities to support their success.

Key Responsibilities

As an Order Processing Specialist, you will be responsible for:

• Interacting with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.
• Processing orders for materials for both domestic and/or international requests in accordance with blithequark policy and practice.
• Coordinating and performing activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
• Receiving customer requests and preparing documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
• Updating databases with the status of returned materials issues and accounts for returns inventory.
• Recording and reporting the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
• Ensuring service information is accessible by sorting and filing documents/forms.
• Handling requests for additional company materials.
• Maintaining records of returns, schedule changes, product enhancements or changes, and product pricing, and resolving return credit problems.
• Coordinating and performing activities associated with the transfer of consigned material.
• Coordinating and performing activities associated with order tracking and customs clearance by working with transportation carriers and brokers.

Skills, Knowledge, and Expertise

To be successful in this role, you will require:

• Direct customer support experience, including administrative experience.
• Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
• Proficiency in utilizing business tools such as email, Microsoft Word, Excel, and PowerPoint.
• Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software is desired.
• Typical education and experience: Associate degree or equivalent, 1-3 years of related experience.

Benefits

As a valued member of our team, you will enjoy a range of benefits, including:

• 401(k) plan with company matching
• Paid Time Off
• Sick Time
• A generous benefits package that pays 100% of medical, dental, and vision
• Short-Term Disability

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the growth and development of our employees. We offer a range of training and development opportunities, including:

• On-the-job training and mentorship
• Access to online training and development resources
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment that encourages collaboration and innovation

Work Environment and Company Culture

Our office is a vibrant and dynamic space that reflects our company culture of innovation, collaboration, and excellence. We offer a range of amenities and services, including:

• A state-of-the-art office space with modern amenities
• Access to a range of training and development resources
• Opportunities for socialization and team-building
• A commitment to work-life balance and employee well-being

Compensation and Perks

We offer a competitive hourly rate of $25.00 - $28.00 per hour, depending on experience. We also offer a range of perks and benefits, including:

• A generous benefits package that pays 100% of medical, dental, and vision
• 401(k) plan with company matching
• Paid Time Off
• Sick Time
• Short-Term Disability

How to Apply

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. Apply for this job