Experienced Full Stack Customer Service Representative – Overnight Loan Approvals and Customer Support
At blithequark, we're on a mission to revolutionize the way people access financial services. As a leading provider of innovative lending solutions, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. We're now seeking a highly skilled and dedicated Customer Service Representative to join our team on a remote, 3rd shift schedule (11pm-7am). If you're passionate about providing top-notch support, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!
About blithequark
blithequark is a forward-thinking financial institution that's dedicated to making a positive impact on people's lives. We believe that everyone deserves access to fair and affordable financial services, and we're committed to providing innovative solutions that meet the evolving needs of our customers. Our team is passionate about delivering exceptional customer experiences, and we're always looking for talented individuals who share our vision.
Job Summary
As a Customer Service Representative at blithequark, you'll play a critical role in helping our customers navigate the loan application process. You'll be responsible for reviewing loan applications, making payment arrangements, and providing exceptional support to our customers. If you're a people person with excellent communication skills, a keen eye for detail, and a passion for problem-solving, we want to hear from you!
Responsibilities and Duties
As a Customer Service Representative, you'll be responsible for:
- Making outbound and receiving inbound calls to assist customers with their loan applications and payment arrangements
- Consistently and accurately documenting all information pertaining to accounts
- Using basic business math to solve problems and make informed decisions
- Speaking clearly, concisely, and effectively to communicate with customers and colleagues
- Maintaining a professional demeanor and providing exceptional customer service, even in high-pressure situations
- Following written and/or verbal instructions to ensure compliance with company policies and procedures
- Processing card payments accurately and efficiently
- Performing the initial approval of potential borrowers by thoroughly examining their applications through multiple software systems
- Reviewing applicants to evaluate their eligibility for loan and making recommendations to management
- Following up with customers to clarify important points and ensure a smooth loan application process
- Finalizing loan details and keeping customers informed of their obligations and rules
- Staying up-to-date on lending and other financial services to provide expert advice and guidance to customers
- Creating and renewing records to ensure accurate and efficient record-keeping
- Identifying customer needs and exploring all options available to customers
- Working in a fast-paced, team-oriented environment and adapting quickly to changing company needs
- Multi-tasking by speaking with customers and typing notes simultaneously
- Meeting monthly individual goals as set by management
Required Skills
* Excellent customer service skills, with a focus on providing exceptional support to customers
- Exceptional verbal and written communication skills, with the ability to communicate effectively with customers and colleagues
- Ability to remain calm and courteous under pressure, even in tense situations
- Proficient with technology, including computers, software applications, and phone systems
- Strong problem-solving skills, with the ability to analyze complex issues and make informed decisions
Preferred Education and/or Experience
* Minimum of a high school diploma or GED
- Previous experience in customer service, sales, or a related field
Technical Skills
* Proficient use of MS: Word, Excel, PowerPoint, Outlook
- Proficient user of the Internet and cloud-based storage
- Familiarity with loan application software and other financial services systems
Working Conditions / Physical Demands
* Must be able to sit for long periods of time, talking and listening constantly
- Sitting for extended periods of time
- Shift: 11:00 pm to 7:00 am
- Fully remote after initial 1-week training period (training will be 8am-5pm M-F during 1st week)
What We Offer
* Competitive salary and benefits package
- Opportunity to work with a forward-thinking financial institution that's making a positive impact on people's lives
- Collaborative and dynamic work environment
- Professional development opportunities to help you grow and succeed in your career
- Flexible work arrangements, including remote work options
- Recognition and rewards for outstanding performance
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional support, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply Now!
Equal Employment Opportunity
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job