Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance
Are you passionate about technology and helping others? Do you have a knack for troubleshooting and problem-solving? If so, we invite you to join the dynamic team at blithequark as a Service Desk Specialist/Live Chat Agent. In this exciting role, you will play a critical part in ensuring the smooth operation of the myColorado application, providing top-notch customer assistance, and utilizing cutting-edge chat tools to resolve issues efficiently.
About blithequark
blithequark is a leading organization in the industry, dedicated to delivering innovative solutions and exceptional customer experiences. Our team is passionate about staying ahead of the curve, and we're committed to fostering a culture of collaboration, creativity, and continuous learning. As a Service Desk Specialist/Live Chat Agent, you will be part of a dynamic team that values teamwork, open communication, and a customer-centric approach.
Job Summary
We are seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO (remote location from anywhere in CO). As a key member of our support team, you will provide critical assistance to our customers, troubleshooting and resolving issues related to the myColorado application. Your expertise in mobile application support, customer assistance, and chat tools will enable you to make a significant impact on our customers' experiences.
Responsibilities
As a Service Desk Specialist/Live Chat Agent, your key responsibilities will include:
- Providing Tier I support and customer assistance for the myColorado mobile application
- Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems
- Installing the myColorado software on supported devices following defined procedures, processes, and methods
- Employing Incident Management procedures to enter tickets into the required tracking system
- Collaborating with cross-functional teams to resolve complex issues and improve customer satisfaction
- Utilizing chat tools to provide timely and effective support to customers
- Staying up-to-date with the latest technologies, tools, and methodologies to ensure seamless support
Minimum Qualifications
To be considered for this exciting opportunity, you must meet the following minimum qualifications:
- One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support
- OR Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees
Substitutions
We recognize that experience and education can come in many forms. If you don't meet the minimum qualifications, you may still be eligible for consideration if you have:
- Additional, appropriate paid or unpaid experience that will substitute for the required education on a year-for-year basis
- Additional appropriate education that will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications
- Training or Certification related to the work assigned to the position that will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications
Preferred Qualifications
While not required, the following qualifications will give you a competitive edge:
- Jira experience
- ITIL Certification
- Agile and scrum methodology experience
- Government work experience
- Apple and Google Play Store experience
- Use of diagnostic tools and knowledge of diverse range of mobile device makes and models
Work Schedule
As a remote employee, you will work from the comfort of your own home or office in Colorado. Our standard work schedule is:
- Training: Monday - Friday, 9 AM - 6 PM (3 weeks)
- Permanent schedule: Tuesday through Saturday, 9 AM - 6 PM
Benefits and Perks
As a valued member of our team, you can expect:
- Competitive compensation and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Access to the latest technologies and tools
- Flexible work arrangements to support work-life balance
How to Apply
If you're passionate about technology, customer assistance, and problem-solving, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!
Equal Employment Opportunity
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply Job! Apply for this job